Operations coordinator - united kingdom, st ives, cambridgeshire

operations coordinator

st ives, cambridgeshire

permanent

competitive salary

operations coordinator

job description

we provide vital support services to the property service industry through cloud-based software backed up by a team of property administration wizards and we're looking for a new team member to come and join us here at the forefront of facilities management.

we are a fast paced and energetic business which provides vital customer service and administration support to over 10,000 properties across the uk.

due to expansion, we are currently looking to recruit an operations assistant, reporting directly to the operations director, to help support our increasing client base and growth plans.

key activities

negation with third party contractors
production of training materials
dealing with customer queries and complaints
solving customer system issues
documenting processes and procedures
attending product meetings
review and amending processes to ensure that we are delivering best in class
product champion
review system statics and identifying trends
assisting with customer mobilisation as and when required
attending customer meetings as an operation representative both pre and post sales
creation of knowledgebase guides
setting up internal infrastructure for new customers
ad hoc project work
production of reports
first line support for internal systems
liaising with internal departments
manage, plan and implement operational changes and improvements
providing support to senior leadership team
other duties as required by the needs of the business
personal attributes
excellent verbal and written communication skills with the ability to understand and translate customer challenges into benefits
excellent people skills to interact with staff, colleagues, customers, and cross-functional teams, and third parties
customer focused
ability to work on own initiative and pro-active approach to problem solving
honest, trustworthy, and able to work with integrity

essential criteria

must be able to drive.
excellent written and verbal communication skills
superb organisational skills
ability to work effectively in a fast-paced environment
exceptional analytical skills to sift through high volumes of data and information

desirable

knowledge of the industry

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