Us field technical support rep vii tier 3 - united states, pasadena (california)

adecco is currently assisting a client in the search to fill a field technical support position in sacramento, ca.

 

perks/benefits of working with adecco:

group benefits —health, dental, vision, life insurance, disability

401(k)plan

training programs

weekly pay

job details:

type: fulltime (40 hours / week)

length: 1 year; possible extension/conversion

pay: $32.85 hourly

shift/hours: mon-fri 8-5

this is an onsite position in sacramento, ca  

responsibilities include:

perform installations, training, maintenance, and repairs on customer equipment

determine site and equipment requirements

understand customer goals and identify the consequences of various solutions

work according to the project plan, installation plan, and escalation plan

configure system hardware, software, and network components

assemble and integrate system/product and verifies system/product operation

use proactive monitoring procedures to identify problem prevention opportunities

provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts

maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met

handle customer-relations problems promptly and appropriately, and escalate issues according to established procedures

 

requirements:

knowledge of color management

knowledge of inkjet printing technology

strong mechanical skills

strong pneumatic skills

strong electrical and electronic skills

field service experience, ability to work autonomously

ability to perform while under high-pressure situations

strong communication skills both verbal and written

valid driver’s license in good standing

ability to lift, bend and stoop throughout the day as necessary to repair printers

 

important: for this field technical support position, you must use the “apply with adecco” button to submit your resume.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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