Customer team leader - united kingdom, maidenhead, berkshire

customer team leader

location: cliveden view, shifford crescent, maidenhead, sl6 7ua

pay: gbp11.00 per hour + great benefits.

contract: 39 hours per week + regular overtime, permanent, full time

working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

full training given

you can now apply for this role using your mobile device

you must be aged 18 or over to be a customer team leader at co-op, as you ll need to authorise age-related sales.

as a customer team leader at co-op, you ll help put our store purpose into practice. you ll connect people and causes in your local community, provide great service to our customers, and give coaching and support to our colleagues in-store.

in return, we ll help you to become a purpose driven co-op leader. you ll learn how our stores are run, and develop your leadership skills so that when an opportunity to progress comes up, you re in a great place to grab it.

what you ll do

friendly and thoughtful service - friendly and thoughtful service - you ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations

engage with everyone to succeed together - you ll build your team s capability through coaching and training, and create an inclusive culture where everyone feels respected, valued and able to speak their mind

make sure the store is safe, legal and operational - you ll manage diligence checks and stock accuracy to make sure our customers have a quick and easy shopping experience, and support your store manager with hr processes

embrace change - you ll help to lead change in store, working closely with your team to land new ways of working, and encouraging them to provide open and honest feedback on change activities

co-operate for a fairer world - you ll build relationships and get involved with your local community, working closely with your local member pioneer to help them with the development and delivery of their co-op community plan

this job would suit people who have

genuine care for the needs of customers and colleagues

the ability to strike a balance between leading the team and supporting on the shopfloor

great communication skills, with the ability to build positive relationships with all kinds of people

strong organisational and problem solving skills

a desire to learn, grow and develop your skills

the flexibility to work a range of shifts

why co-op?

we ll support your development, and help you to grow your leadership skills, so you can build a career in a business with a purpose beyond profit. you ll also get package that includes:

pay rates aligned to the real living wage

wagestream - a money management app that gives you access to a percentage of your pay as you earn it

premium rates for hours worked before 6am or after 10pm

flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)

20% off co-op branded products in our food stores all year-round

10% off other brands all year-round (doubles to 20% on the friday and saturday after payday)

discounts on other co-op products and services

pension with up to 10% employer contributions

services to support your physical, mental and financial wellbeing

building an inclusive workplace

we want to build diverse teams where everyone can give their best and develop to their full potential. we believe in equal opportunities, and we know it s important that our teams reflect the communities they serve.

we can make reasonable adjustments to our interview process according to your needs. you can find out more about our people policies at coop.co.uk/peoplepolicies.

as part of the application process for this job, you ll need to complete two online assessments. it will take 15-20 minutes to complete these tests.

More jobs