Practice administrator - united kingdom, putney, london
physit physiotherapy was founded in 2012 with the aim to fill the growing demand for people to be treated at home due to their immobility following injury or surgery. since then, we have been providing high quality care not only at people’s home, but in care homes and workplaces.
we are looking for friendly, and professional administrator to join our team in our central office in putney (south west london), who wants to grow with our business.
as the first point of contact to our existing and potential clients, this role requires excellent customer service skills when answering phone calls and responding to emails.
the practice administrator will be integral part of supporting the practice manager in the day to day running of practice and they will also closely work with the physiotherapist team and support them throughout the working day.
main duties:
provide excellent customer service when liaising with any existing and potential clients.
respond to enquiries over the telephone and in writing through emails.
manage client onboarding and appointment scheduling.
identify and overcome obstacles when dealing with new enquiries to convert prospects to clients.
completion of basic financial duties, including allocation of payments, managing client invoicing and debt management.
completion of administrative tasks relating to patient records, including filing, document management whilst always maintaining accuracy and confidentiality.
completion of regular client follow-up activities to drive occupancy.
managing appointment cancellations in line with cancellation policy.
liaising with 3rd party providers (i.e. insurance providers, medical partners).
maintenance of stock/stationary/ppe levels and completing stocktake.
opening and closing the office.
essential skills:
proven experience delivering exceptional, client focussed customer service in a similar setting as a receptionist
excellent interpersonal and communication skills (both written and verbal
excellent time management and organisational skills and flexibility to be able to adapt to the changes in priorities during day
able to work independently solve problems and manage own workload
advanced skills using microsoft productivity software
maintain confidentiality
desired skills:
experience working with social media platforms
experience with creating reports and database records (crm)
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