Lloyds bank - customer service assistant, stafford - united kingdom, stafford, staffordshire

end date

sunday 14 august 2022

salary range

gbp19,292 - gbp19,330

agile working options

flexible / variable hours

job description summary

a branch based role...

job description

part time - 17.5 hours per week

at lloyds we re being driven by a clear purpose; to help britain recover.

across the group our branch colleagues are passionate about making a difference to customers, businesses and communities. with us you ll get genuine opportunities to learn and develop as part of our inclusive, values-led organisation.

as a customer service assistant in our stafford pool you d be working across our friendly stafford, stone and uttoxeter branches.

we'd be looking for the following things in you:

honest, conscientious and genuine, caring about helping people move forward with their finances.

the ability to quickly build rapport to understand your customer's needs to give them a truly excellent experience.

acting with care and integrity - making time to resolve queries and building the trust to provide great service.

you could be greeting customers at the welcome desk, helping them at the counter or working in other branch areas. and you ll make the most of your best talent - just wanting to help people using our latest in-branch technologies and digital services.

what else do we need?

we'll need you to be hardworking ideally with previous experience of delivering excellent service - no banking or finance experience is necessary.

great attention to detail (forms, figures, systems, cash etc.)

you ll be a genuine teammate - collaborating with your branch colleagues to ensure our customers' needs are met.

we also need your flexibility to work across a number of branches in the local area and some saturdays when needed.

in return, we'll be totally committed to investing in you.

from day 1 we ll provide all support you'll need - many of our colleagues gain an industry qualification or develop careers in the wider organisation.

our employee benefits package gives you a range of flexible options including receiving additional cash payments, retail discount vouchers, medical heath cover or buying/sell holidays. everything is geared to suit your lifestyle...

this is on top of investing in your future through generous pensions, share schemes etc.

salaries currently start from cgbp18,385 - depending on experience and hours worked (pro rata for part-time). from april 2022, including your flexible benefits, your equivalent starting salary will be cgbp20,000.

once a year you'll also have the option to give a day to support initiatives within your local community and make even more of a difference.

we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, lgbtq+ and families. just let us know if you need any reasonable adjustments made to our recruitment processes, we'll try to accommodate them...

so if you have the passion for helping people we re looking for and you want to make a real difference to your community and career then we d love to hear from you...

our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply!

at lloyds banking group, we're driven by a clear purpose; to help britain recover. across the group, our colleagues are focused on making a difference to customers, businesses and communities. with us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our group means you'll have many opportunities to learn, grow and develop.

we're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

More jobs