Operations manager - united kingdom, wigston, leicestershire
are you an operations manager that's looking for a new opportunity?
as operations manager, you will manage all on-site activity through the effective day-to-day planning of staff and processes across shifts to ensure the consistent achievement of the volume, quality, and efficiency targets.
you will contribute to medium and long-term planning and work primarily at an operational level to manage processes and through puts, to ensure that parcelhub and whistl continues to deliver the highest quality, most cost-effective offering for its customers.
this operations manager role is monday to friday, 11:30 - 20:00.
process management
ensure shifts are planned correctly and that the site has the correct 'key' people in place to ensure the depot meets their sla on processing, consumables, loading, and despatchidentify process issues and deliver solutions either independently or in discussion with the commercial team. ensure all issues and any resulting decisions/actions are logged and communicatedprovide guidance and support for the front-line staff on process, stakeholder, and people management activitiesproactively manage a fleet of 12-15 3.5t vehicles ensuring all are legal and fit for service on a daily basisday-to-day planning and management of the labour resource across shifts in liaison with team leaders, agency contract manager, and sub-contractorsleadership and management of staff
communicate effectively with the team through daily and weekly meetings on business and personal performance within the depot and across the networkdelegate tasks appropriately across the teams to ensure high quality delivery manage the attendance, conduct, and performance of staff including agreeing objectives, reviewing, recognising, and rewarding performance, addressing issues of unsatisfactory performance, attendance, or conductsupport the professional development of staffcost management
monitor depot costs against budget forecast and review regularly with view to exceeding budgetary targets and reducing costsdemonstrate a clear understanding of the costs by product areacustomer focus
build effective relationships with service providers and clientscommunicate with internal and external stakeholders in order to effectively manage and address any operational issues that might impact on delivery for a clienthealth and safety
comply with all health, safety, and environment policies and other relevant regulationsensure all h&s and environment plans are maintained, updated, and communicated to the staffensure that all line team members are operating efficiently and safely to ensure quality standards are metmail integrity and security
ensure that all staff comply the mail integrity requirements including dbs checks and id cardsimplement the security policy in the depot in close liaison with the head of security supporting the area operations manager with shift searches as per company policychange management
contributing proactively to the implementation of change projects, including promoting a culture of open, honest communication to support positive change and, supporting the management and evaluation of change in the depotyou will work collaboratively with other departments.
we welcome applications for this operations manager role from candidates with experience in the following areas: operations manager, warehouse, operations, manager, leadership, management, change management, health & safety, cost management, process management, communication, it literate, ms office, data analysis, stakeholder management.
essential skillsexcellent verbal and written communication skills in order to: influence internal and external stakeholders, disseminate information appropriately through the company hierarchyable to interpret performance data in order to draw conclusions, identify opportunities for improvement, recommend solutions, identify talent, and develop staffable to manage effectively and make clear and clinical decisions, in order to achieve daily and weekly tasks through organisation, delegation, and prioritisationit literate: proficient in the use of ms office including powerpoint, and excel skills for data analysis and presentation in order to influence business cases e.g. pivot tables, graphs etctypically, we would estimate that it would take at least 3 years of shift/operations management experience within a fmcg or parcel/distribution environment to gain the knowledge and skills required for this roleflexible, and able to respond to the needs of the operation in terms of working hours and provide support away from the normal location of work on occasionabout companywhistl are a delivery management company providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the uk and internationally. distributing more than 4 billion items annually, we are market leaders in downstream access mail (dsa) services handling over 50% of bulk business mail in the uk.
whistl is a disability confident employer and is committed to equal opportunities for all in all of our employment policies and practices.
due to the nature of our business, this role may be subject to a basic dbs check.
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