Project manager customer service manager - united states, san diego
position overview
role priorities:
1. customer relations 4. sales support
2. problem resolution 5. time management
3. project management
role qualifications:
• customer service/communication skills: customer service managers talk, listen and help resolved
conflicts with customers. an expert communicator will be able to listen effectively to find the root cause
of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer
happy. if you are communicating over email or live chat, you will need to be able to write well, with
correct grammar.
• patience: customer service managers might have to deal with confused or irate customers. having
patience will help you stay polite, even in stressful situations.
• problem-solving skills: you will have to solve customer issues, sometimes without seeing the actual
problem first hand. being able to problem solve with a customer will help your job.
position summary: primarily responsible for providing effective customer service for all external ips group, lnc.'s
customers by utilizing excellent, in-depth knowledge of company products and programs as well as team
members within the customer service department. role will also act as project implementation manager for all
new clients and new product deployments.
position responsibilities:
• act as the project implementation manager for new clients, including coordination of training, on-site
installation staff, regular contact with clients in preparation for new deployments and post installation
follow-up.
• provide initial and post-sale training and customer support activities within region
• document and provide timely feedback to the company regarding customer concerns.
• partner with internal sales and field service staff to meet and exceed customer's service expectations.
• proactively analyze data and contact existing customer to ensure strong ongoing relationship and
professional responsiveness to any customer needs.
• take sales orders and enter those into the work order system for manufacturing
• interaction with manufacturing to answer any questions related to new orders and warranty repairs
• perform other related duties as assigned.
essential skills and experience
• time management: the ability to organize and manage multiple priorities.
• customer service ticketing system.
• strong customer orientation and ability to build relationships.
• excellent interpersonal and communication skills.
• high performance teams and a strong team player.
• commitment to company values.
• computer proficiency.
• ability to analyze data to determine fact based root causes to find lasting solutions.
• microsoft office suite.
physical demands, equipment and machinery
the physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. reasonable accommodations may be made to enable
individuals with qualified disabilities to perform the essential functions.
sitting, standing, walking, lifting, and storing supplies and materials throughout the day could be typical of this
position. performing work on a desktop or laptop computer requiring manual dexterity to operate keyboards,
fax machines, calculators, photocopying equipment, cell phone and multi-line phone could be typical of this
position.
work environment
the work environment described here is representative of those that an employee encounters while performing
the essential functions of this job. reasonable accommodations may be made to enable individuals with
qualified disabilities to perform the essential functions.
the position is in an office. the environment is clean and typically free from dust and hazardous materials. this
indoor environment is temperature controlled. sometimes this job is performed in an uncontrolled
environment subject to wind, rain, snow, ice and other inclement weather conditions. occasional travel may be
required.
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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