Transport coordinator - united kingdom, lutterworth, leicestershire

our client, based in lutterworth, is looking for a transport coordinator to join their night operation. you will be responsible for providing exceptional service levels to valued customers through effective communication with site-based operation teams, drivers and suppliers.

responsible for:

resolution of customer queries promptly

liaising with the customer s representatives regularly

obtaining driver etas through a telematics system and advising customer contacts

building customer/supplier relationships

carrying out trailer/vehicle checks

briefing and de-briefing drivers

planning vehicle servicing and maintenance

changes to store runs/times

processing pods and the accurate updating of traffic management systems

issuing instructions to the drivers as they arise

ensuring administration is undertaken on time

scheduling and supervising a team of drivers

collaborate with other staff members to formulate and implement policies, procedures, goals, and objectives

conduct investigations following any incidents to determine root causes and improve safety procedures.

ensure all site contractors have a permit to work and records of their risk assessments, method statements and liability insurance are held

ensure all company safe systems, policies, risk assessments and standard operating procedures are adhered to

ensure we work in line with the business quality procedures

the role would also require the candidate to effectively and continuously coordinate ongoing transport activities. these tasks would include:

ensure drivers comply with driver s hours and tachograph rules and within speed limits.

ensuring vehicles are adequately maintained, including inspecting vehicles at the appropriate time and taking action to remedy defects.

reporting and recording all vehicle defects

ensure accurate inspection records are kept for no less than 15 months

ensure drivers undertake walkaround checks

continuous improvement on driver infringements and performance

co-ordinating driver training, inductions, annual refresher training and maintaining driver training matrix

ensure poor performance and notifiable incidents are documented, investigated, and actions taken to prevent re-occurrence

ensure all vehicles have the correct o licence disc displayed on the windscreen

ensure all vehicles have sufficient tacho paper

monitor digital tachograph cards and their use, expiry or replacement dates

regular briefings with drivers to ensure they are aware of expectations, changes or customer issues - record on toolbox talk templates and have the document signed by all attendees.

ensure vehicle units and digital tachograph cards are downloaded within the appropriate timescales, and company cards are obtained, managed and used accordingly

specific skills and experience

good interpersonal skills

highly customer focused

experience in general haulage work is an advantage

experience in championing a safety culture

has a positive approach to using it and systems

strength of character and assertiveness - stamina and drive

business skills - numeracy and it literacy

knowledge of road transport regulations desirable but not essential

the hours for this role are- 12-hour shifts, on four nights on, four nights off - 6 pm to 6 am.

benefits

pension scheme

healthcare scheme

25 days holiday (rising to 30 after three years' service)

career progression

job type: full-time

salary: gbp30,000 pa

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