2nd line it support analyst - united kingdom, chichester, west sussex
based near chichester, this small msp are looking for an it support analyst with a solid technical foundation to work as part of a team reporting to the support team leader. the role will be predominantly office-based role with customer visits and some home working.
within this role your daily tasks will include:
- operating the it helpdesk and providing 2nd line support to a wide variety of clients supporting infrastructure, hardware, and software
- receiving and resolving calls from the helpdesk and managing user expectations - by phone, email and in person
- troubleshooting and diagnosing hardware and software faults, escalating if necessary
- deployment of new hardware and software alongside existing upgrade schemes
- occasional involvement in project work
- assisting the support team leader in aiding other team members
- managing your own tickets, ensuring that they are kept up to date
about you: skills, qualifications and experience required:
- full, clean driving license and use of a car
- excellent communication skills, both written and verbal
- minimum 2 years' experience providing it support
- a 'can do' attitude with an eagerness to get involved with any problem
strong technical and computer skills including:
- active directory
- windows 10, windows server (bonus points for macos)
- office 365
- hardware
- backup & firewall configurations (experience with acronis & sonicwall desirable)
what we can offer you:
- competitive salary
- hybrid working
- 20 days holiday, plus public holidays
- workplace pension scheme
- cycle to work scheme
- free onsite parking
- company laptop, phone, and accessories
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