Home customer service advisor - united kingdom, wigston, leicestershire

if you love working in a fast-paced environment and delivering exceptional customer service, this customer service advisor role is the job for you!

here at next, we are committed to providing a friendly, helpful service to our online customers that contact next. this could be sorting out a missing parcel or an account query, but you'll put the customer first.

this is a unique customer service advisor role as there are no sales targets; you'll purely be measured on service you deliver so you can focus entirely on giving truly outstanding customer service to our home customers.

we are looking for people who are as passionate about customer service as we are. don't worry, you don't need to have worked in a call centre before - we are looking for people who thrive on helping people.

we provide 3 weeks of in-depth, full-time paid training to ensure you know everything you need to know to resolve our customer home enquiries.

shifts:

wednesday 2pm - 8pm and thursday to saturday 7.30am - 5.30pm (34.5 hours per week).

during our peak trading periods you'll also be required to work an additional 4 hours for 20 weeks of the year.the start date for this customer service advisor role is the 19th september 2022.successful candidates must be able to fully commit to training monday - friday, 9-5pm for 3 weeks split over 2 sessions.

you'll also be required to:

give exceptional customer service by truly listening to the customer and resolving their queriestreat every customer like it's your first and only customer that daynavigate through various computer systems and liaise with other teams across next if requiredwork to set key performance indicators and standard level agreements.engage with customers and colleagues, creating a people-focused work culture.benefitsbonus schemepension schemesharesave schemelife assurancestaff discounton-site nurseryessential skillsabout you:

with previous experience in customer service, ideally within a call centre or customer facing, you'll be a team player with excellent communication skills, working in a fast-paced environment.

you'll be a natural problem-solver with the ability to think outside of the box.you'll be able to communicate in a confident, clear, and friendly manner.you will have good literacy and numeracy skills.all successful applicants will be subject to criminal and credit checks in line with our reference policy. in order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.

in accordance with home office guidance, successful candidates will be required to evidence their right to work in the uk before commencement of employment.

this customer service advisor role is not one we would typically consider for sponsorship under the skilled worker route due to, for example, the relevant home office requirements on skills level, not being met. candidates are therefore encouraged to consider their own right to work options without next sponsorship.

about companyyou know next, but did you know we're a ftse-100 retail company employing over 43,000 people across the uk and ireland. we're the uk's 2nd largest fashion retailer and for kidswear we're the market leader. at the last count we have over 540 stores, plus the next online and it's now possible to buy on-line from over 70 countries around the world! so we've gone global!

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