Revenue support specialist - united kingdom, tranent, east lothian

for over 40 years, hemacare, a charles river company, has worked to making a positive impact on the world by providing the highest quality cellular material and services to biotech and pharmaceutical companies and research organizations that are performing innovative research and developing novel cell-based therapies.

we recognize that our success depends on the vision and passion of our employees; that is why we are devoted to making hemacare a rewarding and valuable place to work. we believe in making a difference, and at hemacare, you will make a difference every day.

important: in order to be considered for this position, a resume/cv must be uploaded and submitted during the application process. please make sure work history and education are added correctly.

job summary

coordinate new and existing customer activities including internal and external communications, reporting and trending customer data.

essential responsibilities:

• build customer relationships by identifying customer needs, coordinating services, monitoring customer trends, and managing expectations.

• manage or triage customer requests, inquiries, and complaints, and provide technical assistance, make recommendations, and facilitate solutions.

• create and maintain program specifications within the data management system.

• maintain various information systems related to project and customer data.

• analyze and maintain customer account information to assist with forecasting market trends

• analyze historical product information to assist with sales projections

• ensure effective communication and execution of delegated customer program activities.

• responsible for the invoicing process, including review of orders, approval, and crediting customer accounts.

• assist with internal and external billing inquires and issues.

• assist with customer information and materials in billing information systems including new customer requests, changes, pricing and discount uploads, purchase orders (pos) and credit card security, and troubleshooting and beta testing.

• maintain streamlined business- and customer-specific reports.

• ensure adherence to pertinent regulatory requirements and to departmental policies, practices and procedures.

• perform all other related duties as assigned.

job qualifications

• high school diploma or comparable education, required.

• bachelor s degree (b.a./b.s.) preferred in accounting, finance, business, or a scientific-related discipline.

• three to five years related experience

• an equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

• proficient use of microsoft office products, including word, excel, outlook, and powerpoint.

• ability to quickly learn new software programs as needed.

important: a resume is required to be considered for this position. if you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/cv.

vaccine mandate

charles river is a u.s. federal contractor. as a result, we must follow the presidential executive order to mandate vaccinations, and ensure our employees are fully vaccinated against covid-19. our main priority is the wellbeing, health, and safety of our people. we require proof of vaccination from all employees.

anyone with requests for disability-related and/or religious exemptions should contact talent acquisition () so that information can be provided about the accommodation process at charles river.

about hemacare

hemacare, a charles river company, is a global leader and trusted brand in the customization of human-derived biological products and services for biomedical research, drug discovery, and cell and gene therapy development. hemacare s vertically integrated solutions support preclinical research, clinical studies from phases 1 to 3, and commercialization with high-quality ruo and gmp-compliant starting material and apheresis collections.

in january 2020, hemacare was acquired by charles river laboratories, an early-stage contract research organization (cro). combined with charles river s integrated, early-stage portfolio of discovery, safety assessment, and manufacturing support services, the acquisition creates a unique, comprehensive solution for researchers and cell therapy developers and manufacturers worldwide to help accelerate their critical programs from basic research and proof-of-concept to regulatory approval and commercialization. utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs and enhances their productivity and effectiveness to increase speed to market. we work closely with our clients throughout the clinical process to maximize success and drive positive clinical outcomes.

together, with over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client s unique challenges. our client base includes global pharmaceutical and biotechnology companies, government agencies, and hospitals and academic institutions around the world.

at hemacare, we are passionate about our role in improving the quality of people s lives. we have proudly supported the development of 100% of the current commercially available fda-approved immunocellular therapies. our mission is to provide a best-in-class portfolio of high quality, customizable human cellular material and services to support drug discovery, scientific research, and cell therapy. this resonates from our employees and impacts our customers because we know that every day is an opportunity to advance discoveries and make a difference in someone s life.

equal employment opportunity

charles river laboratories is an equal opportunity employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

if you are interested in applying to charles river laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our human resources team by sending an e-mail message to . this contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

for more information, please visit .

nearest major market: los angeles

job segment: pharmaceutical, recruiting, research scientist, telecom, telecommunications, science, human resources, technology

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