Assistant service manager - united kingdom, dereham, norfolk

g&j peck, a successful farm machinery dealer, have an exciting opportunity for an assistant service manager to join the team in dereham.

assistant service manager

dereham, nr20 3tg

full time, permanent

salary dependent on experience

previous mechanical engineering experience essential

please note: applicants must be authorised to work in the uk

g & j peck ltd is a successful multi-site agricultural machinery business. established in 1846 and now employing over 130 people, we are market leaders in agricultural products and service, holding multiple franchises including jcb, case ih, new holland along with many other brands.

about the assistant service manager role

reporting to the service manager, you will be responsible for managing and organising the daily activities of a team of engineers. you will be organising and planning the daily activity of the engineers to meet customer requirement for attending on site and in depot activities. you will be required to keep the customer informed of updates on work being carried out and supporting the engineer in resolution of work. you will be required to operate to maximise efficiency and utilisation to operate a profitable department. you will work with other internal departments in order to ensure that high levels of customer satisfaction are upheld.

you will be responsible for managing and organising out of hours callouts when required and covering for the service manager in their absence. the role is subject to seasonal demands.

other duties will include:

resolving issues that arise regarding customer orders, engineer visits etc, avoiding escalation where possible.
vetting engineer job stories to be invoiced or processed as warranty claims.
using dealer management systems and excel to operate daily activities.
being flexible with daily activities and working as a team, prioritise activities.
managing customers’ expectations whilst delivering excellent customer service.
dealing with customer queries and issues.
handle confidential and sensitive matters with discretion and in line with company procedures.

ideal experience

you will have previous experience either in agricultural engineering, plant engineering, supervising, commercial trucks, automotive industry or service controller roles within mechanical engineering. knowledge of the agricultural industry would be an advantage. the role would suit a current service engineer looking to progress and develop their role.

required skills

knowledge and understanding of it, confidence using microsoft office programmes to include, word and excel.
ability to learn and to use customer management systems (ibcos gold knowledge would be an advantage).
ability to multitask and work in a busy environment.
ability to adapt to a changing workload and be flexible to suit department needs.
self-motivation and able to work within a team.
confidence to communicate and deal with customers, manufacturers and staff in a professional manner face to face, on the telephone, via emails or letters.

hours

8 am to 5.30 pm monday – friday (with additional hours to suit the running of the department including saturdays and seasonal demands)

benefits

salary based (with bonus incentive)
20 days pro-rata annual leave
company mobile phone
company laptop
workplace pension
staff discount

how to apply for the assistant service manager role:

if you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

you must be authorised to work in the uk. no agencies please.

other suitable skills and experience includes service manager, agricultural engineering, service engineering, agricultural mechanic/technician, mechanical engineering

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