Customer service specialist - united states, san diego

adecco staffing is sourcing for an on-site customer service specialist in san diego, california.

 

the customer service specialist will direct customer orders and the order fulfillment process, including channel distribution partners, in a fast-paced environment. the css will provide current and prospect customers/channel partners with information concerning availability of products and services, pricing and delivery information.

 

primary responsibilities include:

processes all orders in an efficient and expedited manner in current erp system as received by telephone, mail, or electronic services

executes core tasks on a daily basis as assigned (as primary task owner or backup coverage) including handling inbound calls, order processing, handling general requests/inquiries in the customer care email inbox, taking action in a timely and efficient manner

participate in forecasting and planning discussions, as needed

assists customers/channel partners with inquiries pertaining to orders, invoicing, coordination of deliveries, availability of products, pricing and/or billing discrepancies

assists shipping personnel with efforts to maintain high service level to customers including: advising shipping of special customer requirements related to packaging, marking or any other shipping-related activities; provides ample notice for special orders to enhance effective processing; assimilates knowledge of regulations & prepares proper declarations; monitors available inventory and coordinates with shipping on shortages or issues with filling orders

maintains courteous and professional communications with customer/businesses and internal employees

assists customers/channel partners with product quality and performance issues; primarily funneling such requests to the technical support team who will assist with troubleshooting and root cause analysis

provides timely follow up on outstanding client issues

 

experience required:

3 years of customer support or inside sales experience in the biotech or medical device industry

strong oral and written communication skills

organized with strong trouble shooting and analytical skills

must be proficient in ms office, erp and crm

 

education:

bachelors or associates degree in relevant scientific or business administration field – preferred

high school diploma or ged equivalent - required

 

what’s in it for you?

medical, dental, and vision benefits after working for 1 week

weekly pay

 

pay:

$23.00 to $25.00 per hour (based on skills and experience)

 

 

qualified candidates – please apply now!

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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