Operations manager - united kingdom, lincoln, lincolnshire

we are a continually growing sme business within the industrial door and gate sector. we are a proud family run business and have built a solid reputation from our relentless attention to detail, reliability, and customer satisfaction.

due to our continual growth and future planned increase in turnover and workload; we now require a new operations manager as part of our planned restructure.

why we need it?

- leadership & management of the growing operations team

- ensure the efficient planning and running of the engineering team

- manage & evolve existing key accounts team & service team personnel

- develop & grow general administrations team

- provide & implement departmental budgets, financial and growth reports

- agree & ensure team kpi's are met

- drive procurement, processes, and training

- ensure we deliver a quality service and product to all customers

overview of what's involved?

- working closely with our resolute management team to ensure that the company remains profitable, meets targets, continually strives to improve in all departments and still maintains a family business ethos at its core

- participate in the design & implementation of the company's strategic plan (including specific targets & performance measures).

- business continuity - providing monthly updates on sla's, service contracts, customers etc.

- business growth - providing monthly departmental reports on budgets & performance. develop ideas for improved efficiencies and growth areas

- management of office & engineering staff including training, quality control, h&s etc.

- participate in decision making, governance, & leadership across the business

- ensuring sla's & kpi's are set, understood, met, and sustained.

- oversee labor planning for all works ensuring workload and workforce match output required

- develop operations manager role as business growth demands

who are you?

- have a "work to completion" mindset

- 3-4 years+ experience in similar operations or management role

- powerful sense of organisation and ability to manage priorities among several tasks performed in parallel

- excellent communication skills and ability to develop interpersonal relationships with individuals at all company levels

- be able to build strong team relationships

- ability to effectively learn and acquire new knowledge and skills

- experience of working in a fast-paced and time sensitive environment

- competent skills in word, excel, powerpoint etc.

- proactive and flexible approach to workload

- enthusiastic, positive, and highly motivated attitude

- have a good focus on attention to detail

- dynamic personality with a will to succeed and improve

- diligent & trustworthy

benefits

- starting salary £36-£44k dependent on experience

- quality training and development

- opportunity to work in a fun and enjoyable family business

- company pension

- private healthcare scheme

- 23 days + bank holidays

- full time contract

- minimum 40hrs per week

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