Administrator - united kingdom, lincoln, lincolnshire

job title: administrator - service dept & key accounts

we supply, install and maintain all types of automatic and industrial doors, gates and barriers across the uk.

we are looking for motivated, friendly individuals to join our team in the head office based in navenby. working within the operations team, the main duties will include data entry, answering customer calls, logging sales enquiries, raising and scheduling engineers visits via our crm system and on client portals and booking works in with customers. the office is a fast paced, reactive environment and being able to effectively prioritise workload and tasks is essential.

reporting to the operations manager, the role includes (but not limited to):

- book works in with customers and deploy jobs to engineers

- update customer portals as required

- raise and prepare quotations for repair works and pmc quotes

- keep customers and engineers updated with any changes within their daily schedule

- be proactive with ideas and discussions for improvement and growth

- provide holiday/absence cover support to other admin roles as required

- coordinate all repairs, quotes and services where sub-contractor labour is required for key account works and process accordingly

- update and ensure rams have been distributed to customers where required

- ensure engineers attending sites for pmc/reactive works have the correct dbs/vetting in date

- cost jobs through for invoice

- support the service manager as required

- prepare general quotes on occasion

- the role involves being on the on-call rota for out of hours call outs (typically 1 week per month)

key skills & requirements

essential skills:

- gcse (or equivalent) maths & english grade c or above

- experience working in a fast-paced & reactive office environment essential

- ability to work effectively under pressure

- excellent time management

- good telephone manner & organisational skills

- good it/computer skills (microsoft office)

- a team player with enthusiasm to learn and a good work ethic

in return we will offer you the following:

- private healthcare scheme & dental plan (on completion of probation period)

- 28 days annual leave (including bank holidays)

- company pension scheme

- free on-site parking

- career progression

- long-term prospect with a continually expanding family business

- company events

- on-site parking

- schedule: 8 hour shift, mon-fri 8.30-17.00

previous applicants need not apply

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