Business support manager - fai - united kingdom, reigate, surrey

the starting salary for this position is gbp46,634 per annum based on a 36 hour working week.

we currently have a permanent, full time (36 hours per week) vacancy for a business support manager.

this is an exciting and challenging time to join us, as we strive to enable residents to self-serve using online tools, with the addition of supportive technology such as chatbots, live chat and robotics. with the upcoming social care charging reforms, we are looking to work in a very different way, and this is an opportunity for an ambitious and innovative manager to help us on this journey.

you will lead a small team of specialist roles responsible for charging reform financial assessments, welfare benefits advice and the operation of care cap accounts. working with the lead manager, alongside a new central charging reform team, you will play a crucial role in the implementation of a digital first approach and the designing of new processes and procedures. the new financial assessment team will be structured to two areas: one responsible for non-residential and one for residential/nursing assessments. you will major on debt prevention strategies, being a core feature of the new financial assessment process and will be supported by a financial assessment technician.

much of your work can be achieved remotely, but you will need to attend offices and workshops across the county of surrey, particularly in the infancy of this new team. your direct reports will be agile too, co-located with the central team, and your location preference can be discussed at interview.

as a business support manager you will:

plan and review the objectives of the charging reform financial assessment team have lead responsibility for analysing and reporting on the team s performance give broad advice on care act charging legislation and the impact of charging reforms establish efficient practices that support a channel shift to self-service, with an evident interest in what opportunities digital can offer mantra debt prevention in all decision making relating to the raising of social care charges be self-aware, understand the impact of actions on others, respond constructively to challenges and will find solutions at surrey, our values and behaviours are just as important as our skills and abilities. they shape who we are as an organisation. find out more about the values we follow.

additional information

this job advert closes at 23:59 on wednesday 7th september 2022.

interviews will take place on wednesday 14th september 2022.

an enhanced dbs disclosure and barring service check for regulated activity (formerly known as crb) and the children s and adults barred list checks will be required for this role.

contact details

for an informal discussion this role please call pamela hassett on or email

we look forward to receiving your application, which should include a cv and separate personal statement tailored for this role.

please click on the apply online button below to submit.

benefits

from flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. a laptop and mobile will be supplied if applicable to your role. you will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. for more information about the wide variety of benefits you can take advantage of please visit mybenefits for surrey county council staff.

our commitment

surrey county council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. we want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

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