Customer service adviser - united kingdom, sunderland, tyne and wear

customer service adviser

full time / permanent positions - 40 hours per week

base salary: gbp21,143 to gbp22,285. + bonus and benefits worth up to gbp4,697-gbp4,950 = total package of gbp25,840 - gbp27,235.70 based on experience

gbp500 bonus after 6 months employment

rsa office - 2 grayling court, doxford international business park,

range of set working patterns including evenings and weekends

the role will be a hybrid working arrangement split between our sunderland office and home.

the role will include initial training and support during which we will need you to be on site full time to ensure you are happy and confident in the role. after training you can choose to be based fully on site or work within a hybrid working environment, we have a minimum expectation of one day per month in the office, although you may wish to work in the office more frequently than this.

to undertake the role partly from home you'll need good internet speed and a private, quiet space that's undisturbed to work effectively, and we will provide you with all the equipment needed. it s really important to us to treat our employees as individuals with a working pattern which will aim to give you work-life balance as well as supporting your development, and we will discuss your preferences at interview.

about us

rsa. you may have heard of us. we re the uk s oldest insurer with products including home, motor and pet insurance. still not ringing any bells? ok, how about the brand name we support? more than.

actually, we re known as the home of more than around here. a place where we put our customers first and foremost in everything that we do. we go all out to help out. speak to them as humans, not robots or policy numbers.

we ll be honest. the insurance world and this role are all about delivering extraordinary customer service. making sure every conversation counts. not being happy until our customer leaves the call content.

about you

this is an excellent opportunity if you fancy a new challenge in your customer service career or even if you re just starting out. so, what can you bring to the party?

well, a few things would help:

• passionate about delivering great customer service

• enjoy working as part of a friendly and supportive team

• comfortable working in a fast-paced results-driven environment

• able to use our processes designed to help our customers through what some regard as complex, annoying or a bit of a chore

• you ll love talking to people and building strong relationships. you ll feel good helping to make things simple and easy for our customers

• previous experience in a contact centre or another customer service role is advantageous, but not essential as full training is provided

reward & benefits

it s a great role with some rather generous benefits, as at rsa we don t just do more for our customers. we pride ourselves in looking after our people too

• starting salary of gbp21,143 - gbp22,285 based on experience

• performance related bonus payments equivalent of up to 7% of your annual salary

• 25 days holiday + 8 days bank holidays plus the opportunity to buy more or sell back to increase pay

• employer pension contribution of 9% with a further maximum match of 2% to give up to 11%

• life assurance 10 times base salary

• access to our we care service providing support services including 24/7 access to uk gp

• you ll also have access to a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more.

about rsa

a welcoming, diverse and inclusive culture is an important element for rsa in our best-in-class ambition. rsa thrives when everyone feels comfortable bringing their best self to work. we have a diverse mix of customers and we want our employee base to reflect that. we celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

our commitment to diversity is sincere, continually growing and led right from the top.

rsa takes pride in being accessible to all. we welcome applications regardless of gender, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class. we encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.

if you require flexibility in when, where or how you work, we d love to hear from you. we also want to ensure that you are supported throughout the application process to enable you to be at your best. if you require adjustments during your application process, please flag this on your application form.

our values

integrity

be honest, open and fair. set high standards. stand up for what is right.

respect

be kind. see diversity as a strength. be inclusive and collaborate

customer driven

listen to our customers. make it easy, find solutions. deliver second-to-none experiences.

excellence

act with discipline and drive to outperform. embrace change, improve every day. celebrate success yet remain humble.

generosity

help others. protect the environment. make our communities more resilient

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