Post office counter manager - poole post office - united kingdom, poole, dorset

we're looking for outstanding individuals used to working to challenging business objectives and managing budgets to join our team. reporting into the cluster manager, you will be looking after a team where you will have previous experience of managing performance, from appraisals through to disciplinaries.

what you'll do:

- create a customer service led culture which is always striving to improve performance

- ensure all staff deliver a professional, friendly service to all customers

- play an active role in the branch with the team

- maximise opportunities to drive sales and increase footfall

- ensure the branch is fully compliant with all current legislation and pol compliance and training requirements

- drive the team to achieve both individual and branch targets including sales, shrink, waste, cash loss and staff costs

- work closely with the cluster manager to identify cost saving measures and sales opportunities through analysis of the profit & loss statement

- support the cluster manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures.

what we'd like to see from you:

- proven retail experience in a management or leadership role, preferably with experience of dealing with financial products

- working knowledge of profit & loss accounts

- previous experience of working to and achieving demanding targets within tight budgets

- experience in supporting delivery of store objectives, including maximising sales and controlling shrink

- coach and mentor the team to improve performance

- leading by example and setting high standards for your team

format of business

post office store

shift pattern

flexible - not including nights

hours / week

39

full time / part time

full time

salary up to

21700

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