Telesales executive - united kingdom, farnham, surrey

our client is a leading accountancy services provider, based in farnham. they are looking to recruit telesales executives to join their busy team.

principal responsibilities commercial

to meet monthly kpis with regards to calling prospective clients and successfully sell services and products to a range of clients

to make follow up phone calls to prospective clients to confirm receipt of information, overcome potential objections, and possibly re-sell the proposition

to ensure that the crm is updated with good quality notes following client communications

to identify and pursue opportunities for cross-selling products and services to generate business and increase profitability

to deal appropriately with queries received via the telephone and / or email and provide written or oral responses to confirm the information or outcome

customer service

to build effective relationships with potential clients and existing customers, by use of appropriate questioning clarification and language

to communicate courteously with all customers by telephone and email, progressing issues and queries to a successful conclusion at the earliest time

to speak positively and enthusiastically about the company and its products and services to ensure that a professional company bran and image is provided at all times to customers an colleagues teamwork

provide feedback to management of potential improvements to existing procedures and scripting

work as part of a team to achieve the departmental standards and objectives

work effectively with other departments within the group to maintain excellent standards of service knowledge

maintain an excellent level of understanding and knowledge of products and services

take responsibility for own personal development in line with agreed performance objectives

support colleagues and team members with professional problems, working to help them to resolve any issues essential skills, knowledge & experience essential:

well-developed communication skills, both written and verbal

clear telephone manner and clear listening skills

excellent customer focus

demonstrates drive and positive approach to work and a determination and motivation to achieve targets resilient and pro-active

good time management

team player

flexible approach

good knowledge of how to operate word, excel and e-mail desirable:

proven telesales ability

use of crm software

experience in the construction industry

hours of work hours: 9.00am - 6.00pm with 1 hour for lunch and 9.00am - 5.00pm on fridays with 30 minutes for lunch. one day each week to be worked from 8.30am - 5.30pm with 1 hour for lunch

please note we regret that due to the high volume of cvs received we cannot give individual feedback to candidates. if you are not contacted within 5 working days of submitting your cv please assume your application has been unsuccessful on this occasion.

honeypot people ltd, is a uk-based agency providing specialist solutions within the sales and marketing sector.

we operate an equal opportunities policy of treating all employees and job applicants equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, gender reassignment, age, marital or civil partnership status or disability

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