Account manager - united kingdom, rushden, northamptonshire

would you like to take on a role that allows you to take ownership of your work, be creative in your approach and get rewarded for your contribution and commitment?

are you hungry and ambitious for more success and responsibility?

we have a fantastic opportunity for an account manager to join our friendly, professional team in rushen.

your role manages multiple accounts, developing strong client relationships and ensuring both our goals and those of its clients are achieved.

our account managers deliver an excellent service that represents value-for-money and delivers meaningful revenues to the company.

responsibilities of an account manager:

day-to-day management of client support requestsescalation point for issues, incidents, and staff concernsmonitors the company's performance against agreed slasreviews service performance and implements improvement plansliaises with managers of other departments to ensure operational objectives are metfacilitates regular client reviewscoordinates changes to client pricing e.g. nlw, carrier price reviews, and supplier price changesreviews client financial performance in line with budgetcompiles activity reports and produces client invoicinginvolved revenue assurance and credit controlinvolved in pre-sales consultancy and feasibility studiessupports significant business change; involved with programme and project managementwe welcome applications for this account manager role from candidates with any of the following skills or attributes: sales, account management, client support, customer service, sla, service reviews, stakeholders, client relationship, partner manager, bdm, new business.

benefitsenhanced annual leave entitlement, starting at 31 days (including public holidays)vip discounts access to our prestige benefits and rewards portallong service rewardshealth cash planlife assurance schemecareer development opportunitiesaccess to a well-established employee assistance programme providerand other excellent benefits you'd expect from a market leader.essential skillsable to build productive relationships with internal and external stakeholders / customers - "be a people person"confident communicator with highly developed oral and written communication skillsstrong analytical skills and proficient use of standard office applications e.g. excel, word, and powerpointable to influence decisions and present to people at all levels both internally and externallya broad range of organisational skills and ideally, experience of project managementmethodical, task-oriented, and focused, with good attention to detailable to provide clear, concise instructions to otherscalm, focused and positive, even when working under pressureat least five years' experience in a client facing environment as an account manager, client relationship manager, partner manager, business development manager, or similar.relevant experience in ecommerce, fulfilment, third-party logistics, warehousing, and contact centresdemonstrable experience of managing accounts providing annual revenues in excess of £1,000,000full range of account management experience including customer service, performance monitoring, management reporting, trend analysis, invoicing, credit control, and leading client review meetingsabout companywhistl are a delivery management company providing efficient, high-quality, and competitively priced services across business mail, parcels, fulfilment and doordrop media both in the uk and internationally.

distributing more than 4 billion items annually, we are market leaders in downstream access mail (dsa) services, handling over 50% of bulk business mail in the uk.

whistl is a disability confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

due to the nature of our business, this role may be subject to a basic dbs check.

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