Senior resident support assistant (12 month ftc) - united kingdom, westbury on trym, bristol

12 month ftc; 40 hours per week. shifts: 11:00am-7:30pm, working 5 out of 7 days, including alternate weekends.

never a dull moment in this rewarding role.

this vital job at cote lane, westbury-on-trym, provides a varied and proactive person-centred approach which will improve our residents experience within our garden house care home.

the purpose of the senior resident support assistant is to continually improve the resident experience by using a customer service approach. the role acts as a role model for our ‘one team’ approach in delivering a proactive person-centred housekeeping, catering and hospitality service to our care home residents.

this job is hands-on, practical, busy and there’s never a dull moment. the team have a strong sense of “looking out for each-other” and “pulling together to get things done”. the most rewarding part of their role though, is getting to know our residents, who value the support in the way they build relationships of “trust and respect” and are always “willing to help”.

the role combines catering and housekeeping work, managing the team to prepare and serve food and drinks for residents and also cleaning our residents’ rooms and communal areas.

you’ll be a practical person with the ability to think on your feet and respond quickly – sometimes needing to drop all your well-planned tasks to attend to something at short notice.

food hygiene, catering and health and safety skills would be useful - however, we give full training. you will have exceptional customer service skills including the ability to interact and build a good rapport with your team, our residents and customers. this is a fast-paced environment - so you'll need to be able to use your initiative, work well in a team and be able to think on your feet.

experience of managing a team in a hands on customer service role is essential, working with older people and/or people with dementia is desirable, but not essential.

to protect your health and safety and the health and safety of our colleagues and the people we support, appointment to this role is conditional upon you having received a complete course of the covid-19 vaccine unless medically exempt.

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