Technical service representative - united states, londonderry

technical service representative

my client’s global elastomers business has an immediate opening for an experienced technical service representative in derry, new hampshire. this position will be responsible for providing technical support to our customers and sales staff for thermoplastic polyurethane (tpu) materials.   the successful candidate will have a strong desire to provide the highest level of technical service to our customers by performing hands-on work inside my client’s laboratories and the factories of our customers.

basic qualifications

bachelor of science degree required; chemistry, chemical or industrial engineering preferred.

5+ years of experience; thermoplastic industry highly desired.

available to travel primarily domestic and some international (approximately 25%).

knowledge of thermoplastic injection molding and extrusion processes.

comfortable with a “hands-on” on approach to carry out internal laboratory trials, manage production trials at customers’ facilities and lead troubleshooting exercises.

 

job responsibilities

routinely consult colleagues in sales, production, quality, and marketing to formulate solutions for our customers and uncover new opportunities.

adapt to ever-changing market conditions. re-prioritize tasks at a moment’s notice to meet the needs of my client’s customers.

carry out all activities with a sense of passion. proactively seek out solutions for the benefit of my client’s customers.

take initiative to provide a fast response to customer inquiries. demonstrate a relentless pursuit of new opportunities.

maintain and promote a safe and organized work environment.

must have a level of proficiency with internet, technical searches, and general office support skills such as computer programs for office work (e.g. microsoft office software).

prepare and distribute technical reports on internal laboratory work.

prepare and distribute a call report for each customer visit.

request input and feedback from supervisor and fellow associates when technical problems occur, or project timelines are threatened; ensures all project objectives are thoroughly understood.

ability to work within a team environment.

operate tpu laboratory machinery to conduct chemical trials.

familiar with analytical and physical test methods such as mvr, mfi, fma, dsc, and ftir.

mold test plaques for the evaluation of physical properties.

mold prototype parts to determine optimum processing parameters.

maintain laboratory equipment in proper working order and make certain the laboratory is stocked with standard supplies and raw materials.

examine and interpret experimental data, draw valid conclusions, and document all data in the assigned laboratory notebook.

design and execute laboratory experiments to solve complex problems.

submit analytical and physical analysis requests as needed.

 

duties applied at the customer site

act as an ambassador of safety by demonstrating and promoting best practices when visiting customers.

work along side our customers to troubleshoot and optimize the production process.

work closely with customers and ask appropriate questions to clarify requirements, expectations and critical performance parameters.

manage production trials to evaluate experimental formulations, asisst with new machine installations or new product launches.

prepare and present technical presentations.

interpersonal skills to engage in a continuous dialogue with our customers to seek out new opportunities.

 

physical requirements:

capable of lifting and carrying 45 pounds (20kg) over a short distance.

 

**this position is not open for sponsorship**

my client offers unsurpassed opportunities to build a successful future. our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on.

here, you can make an impact and make a difference. come join us.

my client is proud to be an equal opportunity workplace and is an affirmative action employer. we provide equal employment opportunities (eeo) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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