Office administrator - united kingdom, bishops stortford, hertfordshire

office administrator

your new company

uk's leading supplier of janitorial, cleaning, and hygiene products, one of the fastest-growing international distribution and outsourcing groups.

your new role

mon-friday 8.30am to 5pm accurately set up customer online accounts/ placing orders with follow up call logs and reports. assisting with customer enquiries via phone and email: manage requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required. manage out of stock items by communicating with purchasing and advising customer accordingly to achieve agreed service levels. ensure daily measurement and accuracy of physical stock versus booking in stock. maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved. maintain files for audit purpose. manage branch order system, alongside customer service manager. maintain customer order pool with effective lines of communication, ensuring customer has first time in full order. providing support and advise to delivery drivers regarding orders and collections.

what you'll need to succeed

quality of work demonstrates a high degree of attention to detail, thoroughness and a methodical approach to work. works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks team work ability to establish and maintain working relationships with others. shares information and resources with others as required. ability and willingness to follow instructions of management, and respond to requests from others in the team in a helpful manner. contributing work and effort to group performance to meet agreed upon objectives and achieve team success communication & interpersonal skills ability to listen and understand information. presents information in a clear and concise manner. knows appropriate way of communicating with customers, peers and line managers and external stakeholders. demonstrates respect for all individuals in all forms of communication. treats people fairly and courteously. customer focus shows a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation. demonstrates an understanding of the needs of internal and external customers. ensures actions of self and others meet or exceed customer requirements

what you'll get in return

up to gbp22,500 salary depending on experience

28 day holiday

free on site parking

what you need to do now

if you're interested in this role, click 'apply now' to forward an up-to-date copy of your cv, or call us now.

if this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

hays ea is a trading division of hays specialist recruitment limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. by applying for this job you accept the t&c's, privacy policy and disclaimers which can be found at hays.co.uk

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