Claims handler - united kingdom, wilmslow, cheshire

this role is based in wilmslow - candidates must be able to commute

do you want to work as part of a lively team in a fun-filled office? do you have experience of motor insurance claims handling or third party claims? s&g response are recruiting for a variety of roles with varying levels of experience.

as an insurance claim handler you will process all elements of a claim from fnol to assessing liability and investigating the details whilst providing the highest standards of customer service. you will be representing the company in both verbal and written interactions between clients, policy holders and suppliers. a large proportion of this contact is via telephone communication with some written communication. you will also ensure that the claim file data is kept up to date, accurately reflecting the progress of the claim via the claims management system. training will be provided but some experience of claims handling will be beneficial. there will be a comprehensive training plan covering the first three months of your role.

your key accountabilities will be:

to efficiently and accurately process new claims on behalf of the companys clients confidently representing the interface between the customer and the company

to manage hire and repair claims successfully and in line with current processes and compliance requirements

to liaise with customers, repairers and others as needed to maintain contact and resolve any issues arising

achieve monthly kpi targets

to swiftly, professionally and efficiently answer queries once a detailed knowledge of the claims handling process has been gained

at all times to promote the corporate image of s&g and s&gs clients through the provision of the highest level of customer service and quality

to liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure and the customer journey

we will look for the following skills and experience

essential:

confident telephone manner

strong teamwork philosophy

attention to detail and accurate processing

excellent written skills

commitment

ability to work in a fast-paced environment

good time management skills

ms office skills

able to articulate and interpret information.

demonstrates empathy and patience

desirable:

prior customer service experience useful

prior insurance sector experience

awareness of liability resolution

resilient

good problem solver

job types: full-time, permanent

salary: gbp19,000.00-gbp22,000.00 per year

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