Head of operations - united kingdom, bromsgrove, worcestershire

head of operations

bromsgrove, worcestershire

£45k per year + 5% bonus

permanent

we are a consultancy specialising in the provision of bespoke property related health and safety risk management solutions across all business sectors.

we are looking for a head of operations who will work closely with the senior leadership team to plan, organise and oversee the teams responsible for delivering the end to end process of client orders through to invoicing work completed, while maintaining quality and ensuring processes are in place to provide the client with a positive interaction with us

the role will assess and report on departmental objectives and further develop kpi reports and work with the teams to ensure strategic targets are met and budgets achieved. the client services, scheduling and quality teams will report directly to you.

key objectives

analyse processes and streamline/simplify where possible
leading effective and engaged teams dynamically.
demonstrate our core values in action and instil these within the team and across the business.
empower, develop and nurture positive and engaged business culture
support and implement our integration and transformation objectives and requirements
leading effective and engaged teams dynamically.
contribute to the achievement of financial and operating targets e.g. revenue growth, profit enhancement and staff / client retention.
identify and resolve any single points of failure concerns within the team
empower, develop and nurture positive and engaged business culture
support and develop long-term business goals and operational plans
review and introduce efficiencies and productivity improvements within the team and across departments
monitor and review budgetary targets

personal attributes

excellent communication skills and able to develop and nurture team
motivate and lead team but delegating to team managers as appropriate
open to change and new systems
decision making capabilities and ability to implement
develop and support team managers

essential criteria

previous experience of working to budgets and introducing to teams.
able to introduce change across a wide team and deal with challenges
previous experience, 5 years plus, within a senior leadership role
ability to work as part of the senior team both supporting and questioning as required
able to develop, plan and manage operational processes
able to review structures and roles and develop new structures to support business change
knowledge of quality processes and implementations of process improvement
ability to monitor and analyse information
willingness to collaborate across departments

desirable criteria

multi-operational knowledge i.e. customer service, operational management, people management

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