Client relationship administrator (12-month ftc) - united kingdom, hatfield, hertfordshire

we are the market leader in global mail, fulfilment and distribution serving many of the uk's leading businesses across a diverse range of sections such as publishing, memberships, associations and e-commerce. one thing you can be guaranteed of if you join us, you will never be bored !!!

the role focuses around administrative support for the client relationship group, as our business and subsequent workload evolves. you will be key in helping us provide a full customer service for client accounts, whist supporting key individuals within that team

primarily

- ensure excellent communications with customers, team members and all internal departments to ensure jobs are processed correctly and efficiently

- complete orders on delta stock system

- carry out the academic admin processes and complete the tasks within the specific deadlines, and liaising with the academic team where necessary

- ensure samples of magazines to be fulfilled are logged and dealt with accordingly so they can be fulfilled by our production team

- raise credit, charge notes and re-invoice requests where applicable

- investigate and log delivery complaints, via email or tracking spreadsheet, and escalate where appropriate.

- ensure the logging and despatch of returns to customers on a regular basis

requirements

- bring us your customer service a-game !!

- process and deadline orientated with a good smattering of organisation

- excellent written and verbal english language skills

- it competent

- work well under pressure and be a team player

benefits

- salary for this role will be £19,000 per annum

- hybrid working

- 25 days annual leave plus 8 bank holidays

- death in service

- salary sacrifice

- car parking

we are close to the a1 and m1 corridors - with a train station 1.5 miles away from us. should you chose the bus, the stop is right outside our offices.

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