Case administrator - united kingdom, maidstone, kent

job title: case administrator

salary: gbp18,713 - gbp22,507

helping to keep the public safe. giving people the chance to turn their lives around. building a rewarding professional career. there are many reasons to join the probation service. what will yours be?

overview of the job

this is flexible hours administrative job within the probation service. this role would suit current undergraduate students looking for experience in working within the justice system who can commit to working a minimum of 1 day per week with at least 50% of your contracted hours within the monday to friday, 9-5 timeframe. we will support you in working flexible to fulfill your role outside of term time should you be residing in a different area.

successful candidates for this role could be offered a range of administrative roles including case administration and other administrative support roles. all offers will be initially made on a 6 month fixed term basis with the potential for extension, conversion to permanent or the offer to uptake a minimum hours flexible contract to provide a more 'as and when' administrative support role.

summary

the jobholder will provide administrative support within the probation service, ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and divisional objectives.

in line with probation service policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

this role may involve some out of hours work.

the post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

we encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. we pride ourselves on being an employer of choice. we champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.

responsibilities, activities & duties

the job holder will be required to carry out the following responsibilities, activities and duties:

responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.

ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.

prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.

receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.

provide cover for an effective and efficient reception and telephone enquiry service

act as single point of contact within unit for specialist area of work as required

deal fairly, effectively and firmly with a range of service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.

make practical arrangements such as appointments, directions, etc., for the implementation of the sentence plan.

carry out enforcement administration as required.

where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.

maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.

undertake specific visor administration tasks in accordance with the procedures

attend meetings as appropriate. provide support to meetings as required including organising agenda, taking and, distributing notes/minutes and action points

ensure all activities are conducted in accordance with health and safety policies and procedures, undertake equipment tests as required.

provide cover within the unit and to other units within the ldu and division as appropriate.

carry out safeguarding children duties in accordance with the nps statutory responsibilities and agency policies

demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.

the duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.

behaviours

delivering at pace

working together

communicating and influencing

managing a quality service

essential experience

strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour

use and work on own initiative

an ability to fulfil all spoken aspects of the role with confidence through the medium of english or (where specified in wales) welsh

technical requirements

good keyboard and it skills including proficiency in ms office word, and basic skills in excel

possess basic numeric skills.

ability

ability to use databases

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