Pharmacy care technician/23/phm153 - united states, san antonio oeste
adecco medical & science is looking to hiring pharmacy care technicians in san antonio, texas.
potential candidates should be covid vaccinated. certification as a medical assistant is required.
specific duties:
. receives and responds to escalated pharmacy inquiries from all communication venues: e.g. phone queue, portal, claim queue, department e-mail box or fax.
2. coordinates and assists initial screening of map enrollment requests via all communication venues; as well as administrative preparation for clinical staff.
3. conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys/screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients.
4. initiates the process of granting, modifying, denying, or terminating assistance, or referring applicants to other agencies for assistance.
5. collects and maintains eligibility information in an appropriate and confidential manner.
6. interviews applicants by phone for program requirements
7. enters all assigned applications within a specified time frame in order to ensure eligibility deadlines are met accordingly.
8. exhibits excellent phone and communication skills while providing complete and accurate information to customers.
9. requests additional or supplemental information via correspondence in order to complete applications.
10. adheres to assigned schedule and quality metrics.
11. uses a multi-lined telephonic system to answer calls regarding eligibility requirements.
12. maintains abreast of program qualifications in order to troubleshoot problems that may arise during the eligibility process.
13. may serve as a subject matter expert for other care team associates on the quality pharmacy team.
14. completes calls/assignments and ensures census management, productivity weekly and monthly standards are met.
15. provides clerical and/or administrative support to clinical staff and managers for special studies, projects and reports.
16. provides excellent customer service by serving as a resource to all internal and external customers.
17. attends required meetings and participates in special committees as needed.
18. performs other duties as assigned.
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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