Customer service representative ii - united states, jersey city

adecco is currently assisting its largest self-care client in their search for a customer service representative ii (e-support, product support, sales support) role in jersey city, nj.

 

hourly pay rate while working in this role is $24/hr.

 

top reasons/perks to work with adecco:

group benefits —health, dental, vision, life insurance, disability

401(k)plan

training programs

daily/weekly pay

a chance to work permanently with the client

 

the ideal candidate must be able to:

provide a seamless, best-in-class experience for our consumers

answer contacts from customers while promoting and selling it cosmetics in a call center environment via phone, email, chat and social.

responsible for researching and resolving complaints to ensure customer retention and satisfaction

process orders/returns, addressing billing questions, and resolving customer concerns

provide key consumer insights to cross-functional departments including social, digital and marketing

ensure compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.

provide new ideas to enhance the customer experience and site experience

deliver on performance goals working in a fast paced and constantly changing environment

provide product recommendations, by effectively probing and utilizing personal knowledge of our products

perform other duties or special projects as assigned

receive and place telephone calls, perform data entry, maintain customer relationships, process and ship electronic and manual orders for major retailers and serve as customer advocate to those retailers, and corresponding regularly with field force, nyo personnel, brand ops, msl, manufacturing, i&c, pim and physical logistics.

work a flexible schedule, weekends and/or holidays

 

education/certification requirements:

college degree or equivalent work experience

 

experience requirements:

3-5 years’ experience in customer service

proficient skills in ms office suite, excellent communication, interpersonal and organizational skills

ability to handle multiple projects simultaneously with strong attention to detail,

flexible work hours

knowledge of sap a plus.

note:

 

this role is not remote but hybrid; thus, open to candidates near/in/around jersey city, nj

for instant consideration for this role, click on apply now/apply with adecco

 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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