Customer service representative - united states, manchester
adecco is currently assisting a local company in their search to fill a direct hire customer service representative position in manchester, nh. this is an excellent way to get your foot in the door with a fortune 600 company who is rapidly growing because of high demand for their products.
position overview in an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email
shift hours:
hybrid remote: mon, fri (remote) and tues-wed-thur (office)
schedule: traditional business hours of 8am-5pm
duties and responsibilities
service approximately 80-100 customer contacts per day inclusive of phone email and chat interactions
provide price and availability, order status, and general customer information upon request
interpret and communicate information from erp system and customer portal to customers
process, resolve, and expedite orders
collaborate with team members to balance out workload leading to a fast, high-quality response for the customer
maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
participate in on-call rotation (approximately 4 times per year)
coding of calls/emails/chats to accurately reflect interaction type
complete customer spreadsheet and other special notifications
utilize strong technical knowledge to handle more advanced product-related inquiries
facilitate creation of customer order reports
manage key accounts, challenging accounts, and challenging salespeople
education
high school diploma or ged
required skills:
one to three years customer service experience
strong written and oral communication skills
for instant consideration for this position, click on apply now
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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United States, Manchester ,New Hampshire
2022-09-09
2022-10-09
2029635
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