Arrears & litigation senior specialist - united kingdom, skipton, north yorkshire

are you a skilled arrears & litigation senior specialist looking to rise to a new challenge?

pepper uk is one of the leading specialist loan servicing companies in the uk and we are currently looking for a arrears & litigation senior specialist with proven experience in customer service, mortgage administration, and delivery of workout solutions to customers experiencing payment difficulties.

we are currently recruiting for an arrears and litigation senior specialist to join our dynamic and growing team in skipton, north yorkshire.

we are looking for a highly motivated professional with experience in managing residential mortgage and loan portfolios in a highly customer-focused environment within the financial services sector.

your role will involve delivery of workout solutions to customers experiencing payment difficulties and management of the delivery of the litigation process, whilst being a support to the arrears and litigation manager in deliverance of high standards in all areas of the business.

you will be working within an established team that is a vital part of pepper's operations, and you will receive ample support so that you can be successful in your role.

we would like to hear from candidates with good experience of delivering litigation workout options and who are able to analyse problems, demonstrate great interpersonal skills, and deliver exceptional customer service.

as an arrears & litigation senior specialist, your key responsibilities will include:

to assist the manager in the leadership of the team. training new starters with ongoing support in the early stages of their tenuredelivery of workout solutions to customers experiencing payment difficulty and working to deliver an efficient and compliant litigation processassessing and actioning manager referralsdiscussing and negotiating arrears workout options, e.g., arrangements, capitalisation, loan modifications, shortfall sales etc.providing assistance in resolving customer complaintsattending relevant meetings in the absence of the manager, and providing timely and relevant feedbacmanagement of ad-hoc issues and projects as they arisemaintenance of internal control safeguardsact as a role model to the team through motivation and inspirationassisting the manager in ensuring required levels of productivity and performance are deliveredfacilitation of the timely provision of accurate information to internal and external stakeholdersto review and approve free text letters to customersadditional info

join an amazing working environment with opportunities for career development. in addition to our culture and people, we offer competitive employee benefits.

this arrears and litigation senior specialist role would suit candidates with experience in the following areas: loan administrator, account management, loan management, arrears management, litigation, customer service, collections.

benefitsbenchmarked salary of £36,000 - £39,000 per annumprivate medical insurancesalary sacrifice pension matched up to 8%25 days holiday with length of service plus bank holidaysbuy and sell holiday up to 5 days per yearcycle to work schemediscounts in local shopseap enhanced maternity and paternitywellbeing daysvolunteering dayseye carepayroll givingreward and recognition programrelaxed dress codediscounted rac vehicle breakdowndiscounted gym membershiplife assuranceessential skills

we're looking for candidates with prior exposure to operational loan management in a mortgage context who can consistently deliver outstanding customer service, and show a rudimentary understanding of the relevant regulation and associated legislative policy and the impacts this has on the role. experience in team management is also critical. collection's experience is also highly desired.

desirable skills

in addition, you must be able to:

create a climate in which people want to do their best.seek opportunities for collaborating and sharing best practice to maximise the commercial potential.demonstrate leadership ability, team management, and interpersonal skills.showcase excellent organisation skills.demonstrate the ability to form productive relationships at all levels.demonstrate strong english verbal and written communication skills.consistently show accuracy in your work, as well as be well organised and reliable.think strategically with the ability to turn ill-defined opportunities and problems into clear strategic paths.about company

we currently operate in nine jurisdictions across the uk, europe, and asia pacific, and have over us$50 billion in assets under management. we employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

working across commercial and residential real estate, personal and sme loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on.

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