Customer service advisor - japanese speaking - united kingdom, portsmouth, hampshire

vacancy name customer service advisor - japanese speaking

vacancy no vn140

location portsmouth

employment type permanent

duration

type of role full-time

if rotating shifts, please detail

job advert

are you a fluent japanese speaker looking to further your career?

as a japanese speaking customer service advisor you will be representing wiggle, assisting and advising our japanese and english customers via live chat, email and phone with the highest degree of courtesy and professionalism to resolve issues

what will you be doing:

working as part of the customer service team you will be responsible for helping maintaining wiggle's global service levels across all media and contact types. supporting our japanese and english customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

what hours will i work?

3 week rotating shift pattern - working 4 days a week with the following 3 shifts: 7am - 5pm & 11am-9pm

working 1 saturday 8am - 6pm and sunday 10am - 8pm every 3 weeks

duties and responsibilities:

ensure customer queries are answered promptly and completely via both chat and email

monitoring, responding and resolving customer queries on social media

monitoring and responding to customers reviews across various platforms

calling customers when they request a call back service to answer their queries / resolve any issues

ensure that all communications with customers are conducted in a professional and courteous manner

offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.

any other customer service related task

knowledge, skills and experience:

strong communication skills both written and verbal in japanese and english

strong attention to detail and aiming for excellence in delivery

experience of working in a fast paced office environment as part of a professional team

ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking

self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude

ability to demonstrate strong communication skills and liaise with all members of the business including senior managers and directors

ability to be flexible with work duties and hours as required by the team and business

ability to attend other sites for which travel may be required

what's in it for you?

if working alongside some of the most creative people isn't enough, we offer you:

excellent career progression opportunities, 33 days annual leave, staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

being diverse and inclusive are key to our company values. you can find out more about the actions we're taking to support diversity on the wiggle and chain reactions careers page on our websites.

More jobs