Customer service representative - united kingdom, swansea

monday to friday only - no weekends !!!

fantastic customer service role

what can we do for you?

flexible working options - ability to work at home (post initial 12 weeks training and settling in period, subject to qualifying criteria) or office from our wales hub in swansea.

37.5 hours per week shift pattern

monday to friday working between 08:00 - 18:30. however may in future include some limited saturday mornings 09:00 - 14:00

sitel perks at work scheme

development and progression opportunities

weekly pay

20 days holidays annually, plus bank holidays

corporate discounts available - gyms (lc2), restaurants and more

eye care vouchers

pension scheme

what is your job role?

this is a fantastic opportunity to join a brand new team and campaign. our customers are the key to our success so you'll play a significant role in keeping them happy and driving our vision! you'll be on the front line; the first person our customers talk to whether they have questions, complaints or compliments - it will be your responsibility to get our customers the help they need.

what will your responsibilities be?

answering and resolving customer enquiries over the phone (occasionally email if needed)

ensuring our customers receive excellent customer service

working towards targets and clear objectives set by the business

advising our customers about other products available to them with the aim of upselling to additional services

resolving customers' queries the first time they are raised, collaborating closely with other departments to ensure resolution

proactively reviewing customer accounts when they call, to identify and resolve any future problems before they arise

taking ownership of complaints and following procedures to ensure the complaint is resolved in a timely manner

understanding our customer feedback tool, using feedback to identify any areas of improvement

recognising customer contact trends and giving feedback to team leader

is this the job for me?

we're looking for people who are able to build a good rapport with customers and colleagues and are willing to go above and beyond to keep our customers happy. this is predominantly a phone based role so you'll need to be comfortable speaking on the phone for most of the day. it's crucial that you've had experience within a customer service environment; even better if you already have an understanding of working to targets and love smashing them.

working within the energy sector can be quite fast-paced; there is a lot to learn, so it's a huge plus if you're a quick learner and able to retain a wealth of information. most importantly, you'll share the qualities that have driven our achievements so far: firstly you're a people person and a phenomenal teammate. you'll be adaptable, a clear communicator and able to tailor your approach dependent on each individual customer. you show a passion for customer service and getting it right for our customers.

what next?

click apply now and join our family! a member of our recruitment team will be in touch with you shortly

data notice

the personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of sitel and in connection with any subsequent employment or placement, unless otherwise indicated. your data will be retained only for as long as is permitted.

job types: full-time, permanent

salary: gbp19,305.00 per year

benefits:

casual dress

gym membership

on-site parking

work from home

schedule:

8 hour shift

monday to friday

ability to commute/relocate:

swansea: reliably commute or plan to relocate before starting work (required)

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