Service desk analyst - united kingdom, chester, cheshire

new hybrid spanish or french or italian speaking it service desk analyst - cheshire area, united kingdom + 12 month full-time contact! planet pharma are working a global pharmaceutical company who are looking for a spanish speaking individual to join their team working as a service desk analyst. our client is globally renowned for their work across various therapeutic areas and are further growing their accounting team. as part of this role, you will be responsible for: handling the initial client contact via telephone, email, chat, or portal and providing technical/application support to employees in the field and scientific divisions globally. expectations include an ability to build rapport and develop good working relationships within the team, end users, and other regional service desk teams. what they are looking for! • basic understanding of itil framework and itsm. • prior related work experience in a technical support environment, and/or service desk environment preferred (including tools, processes, and methodologies, telephony systems and servicenow etc.) • experience with microsoft office suite required. this is initially a 12-month contract with opportunity to extend past this and is a great opportunity to gain experience in the pharmaceutical industry. this position offers hybrid working with 50% work from home flexibility. my client is proud to be a leading global pharmaceutical company. their employees get to know their co-workers on a personal level and have a unique opportunity to work in an environment that gives the opportunity to gain exposure to the pharmaceutical environment. this cro pride themselves on career opportunities for their employees where they actually support and encourage career growth. this role will not be available for long , if you are interested, please reach out asap with a good time to call and discuss further. please contact me at . alternatively, please send me your cv to and we can arrange a time to speak. we are an equal opportunities recruitment business and agency. we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/sexual orientation, or age.

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