Modern apprentice - range assistant - united kingdom, clydebank, west dunbartonshire
main purpose of the job
great western golf, scotland’s premiere golf centre, is committed to the delivery of exceptional customer service. our range assistant’s role is vital to ensuring every customer is given the highest level of service possible whether this is via telephone, email or face to face in our facility. you must be knowledgeable and confident with lesson enquiries and bookings. be clear and confident when conversing with customers either in person or via telephone. be able to inform all customers of any rules and regulations or procedures you would like them to follow while in the facility. be confident in use of our till and payment systems. have excellent product knowledge of the facility in order to maximise sales. to ensure the highest standard of presentation on the range, short game practice area, jurassic parrr, perimeter areas and all public areas. to patrol these areas and ensure that users observe appropriate standards of behaviour at all times. to foster a club atmosphere, by greeting customers, and ensuring each visit is a pleasant experience.
the post holder is expected to show a flexible attitude to the diverse nature of the position.
main responsibilities
know our company and the services we offer. complete any relevant admin work required. confidently and efficiently process sales on till system and operate pdq machines correctly. confidently deal with all phone and email enquiries in an efficient manner. confidently provide information correctly regarding lessons, lesson bookings and our pga professionals. informing and updating customers on all our memberships available i.e. range account, top up options and range account benefits. be efficient and knowledgeable on shortgame area procedures, opening hours, rules and memberships. carry out duties allocated by management or pga professionals to the highest standards possible. maintaining staff routines and working practices. present yourself positively to all great western golf employees, customers and business partners, developing strong and professional working relationships. ensure regular checks of our website are done and information provided on our website is valid and up to date.
this job description is intended as an initial outline of the main duties and responsibilities of the job. it is not an exhaustive list and you may be asked to carry out tasks not mentioned above but are in keeping with the general outline of your position.
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