Compliance customer support - united kingdom, skipton, north yorkshire

do you believe in a better, fairer, sustainable world for all?

a fantastic opportunity has arisen for a customer focused person to join a dynamic, growing team in a compliance customer support role.

compliance customer support

north yorkshire, bd23 3ae

full time, permanent

salary £21,000 p/a plus performance related bonus

remote working options available

comply direct is a well-established environmental consultancy which leads, inspires and educates to positively impact the environment and society and is currently on the journey to become b corp certified with a passion for being a business for good and placing equal importance on planet, people and profit.

the company has achieved year on year growth and is the perfect environment to make an impact within a truly committed, friendly and innovative team.

we place employee satisfaction at the heart of the company and believe that people are wholly responsible for the organisation’s success. we are continually seeking to recruit the very best talent, who buy into our culture of always finding a better way in order to help us deliver against our purpose and achieve our ambitious growth plans.

about the role:

the purpose of the role is to be the face of the weee & batteries compliance team, delivering great customer service to existing customers (in line with the customer service policy) and ensuring a positive retention record. to understand the needs of compliance customers and to ensure that both they and the company, as a producer compliance scheme, are meeting our legislative obligations.

your rewards:

the company attributes its’ ongoing growth and success to its’ employees and is committed to rewarding and recognising their contribution as well as prioritising employee well-being and has won multiple awards over the last 5 years as a result of its’ approach to this. as well as the opportunity to be part of a unique reward structure, some benefits you will receive when joining the team include.

salary £21,000 p/a plus performance related bonus with opportunity to earn up to 40% of annual salary
support with personal and professional development
attractive holidays, flexible working opportunities, pension, medical insurance, sabbaticals, access to employee benefits platform ‘perkbox’ and membership to the all-encompassing employee health and well-being programme
team building events, volunteering opportunities and many more

key role responsibilities (there are more!)

be the first point of contact for weee and batteries compliance members
data checking and verification
monitoring and managing shared mailboxes
taking ownership of arranging waste electrical collections
various admin support tasks
conduct member audits both at the member site and desktop
providing content for marketing and sales documents
identify and promote cross-selling opportunities with existing members
support the sales team in the achievement of growth targets
identify areas for improving efficiency of comply direct operations and contribute to the improvement of company processes
contribution to achievement of company objectives and key results (okrs)
assistance in preparing/delivering webinars alongside the solutions and marketing team
maintain a good understanding of the current weee & batteries regulations and guidance, as well as regulatory change and contribute to comply direct’s preparedness and implantation for change

about you:

have a customer-focused outlook and an eye for detail
proficient with microsoft office with a specific focus on excel and have a logical and methodical approach
strong communication skills and the ability to prioritise, being able to confidently handle multiple tasks at once, and manage time effectively
you will need to be confident speaking with customers and find building strong relationships easy
you will work well in a team being flexible and highly resilient, being committed to growing with the business through a period of transformational change
you must have a strong work ethic working well under pressure with excellent organisational and administrative skills and the ability to meet deadlines
a uk driving license will be required in order to carry out on-site customer visits
previous experience in a customer facing role would be nice, but if you think you’ve got what it takes, and don’t have the experience, we still want to hear from you!
a wicked sense of humour is a bonus too!

how to apply for the role:

if you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information.

comply direct is committed to being diverse and inclusive; a place where we can all be ourselves. we positively encourage applications from candidates from all backgrounds, as well as feedback from all employees on any suggestions on ways we can be more accommodating. if we can make any reasonable adjustments to support you, please let us know.

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