Customer service advisor - united kingdom, plymouth, devon

gi group are excited to recruit for temp to perm customer service advisor's working for the royal mail group.

royal mail group, the most trusted and successful letters and parcel delivery business, has an opportunity for you to join their team as a customer service advisor.

about the role:

* location: plymstock, plymouth - pl9

* pay rate: £11.77 per hour increasing to £14.00 for sundays and bank holidays

* start dates: every monday

* hours of work: 37.5 hours per week (full time)

* days: 4 days monday to friday between 11-8pm, saturday 1-6pm

benefits:

* temp to perm post 12 weeks

* 2 weeks of training provided

* progression within the business

* free parking

* pre-planned shift work

responsibilities:

* to provide the first point of contact for customers, received by telephone or email within agreed handling times

* deliver excellent customer service and offer solutions and advice on products and services.

* navigate multiple systems whilst supporting customers over the telephone and through multiple contact channels

* be used to dealing with difficult situations

* be able to problem solve whilst providing an outstanding service at all times

* full training will be provided, with ongoing support

requirements:

* previous complaint handling experience

* flexibility around working hours is essential

* must be computer literate

* possess excellent communication

* be resilient and empathetic

* must have a strong work ethic, flexible and happy to work hard on their own initiative

* possess good people skills that are helpful and friendly

* you must be able to provide various proof for identity checks

if you're looking to work for a reputable business in a busy environment, then apply now.

please call/text chris at 01174569777 or email

gi group holdings recruitment limited group of companies includes gi recruitment limited, draefern limited, gi group recruitment ltd, intoo (uk) limited, marks sattin (uk) limited, tack tmi uk limited and grafton professional staffing limited. we are committed to protecting the privacy of all of our candidates and clients. following some recent changes to data protection laws we have updated our privacy policy. to view a copy and to help you understand how we collect, use and process your personal data please visit the privacy page on our gi group uk website.

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