Night manager - the guardsman buckingham gate- central london - front office - full & part time - united kingdom, beckenham, london

welcome to the guardsman:

we aim to provide a reassuring, comfortable, relaxing and indulgent experience which we tailor to each individual guest as each guests' wishes are paramount.

our team believe in creating a community which champions individuality and encourages meaningful relationships.

they are passionate and unique. resilient and celebratory, have balance and integrity and above all are a happy and nurturing team.

the hotel has an opportunity for a customer focused, confident and friendly person to join the team as night manager.

key responsibilities

to complete regular walk rounds.
maintains a friendly, cheerful and courteous demeanour at all times.
to greet and welcome our guests.
to ensure a high level of security, safety and privacy at all times for our guests and team.
responsible for all activities in the hotel at night in the absence of the executive team.
resolve customer issues, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
to complete the night reports
cross check all billing instructions are correctly updated.
controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
manage the operations of the hotel at night to ensure an optimal level of service and hospitality is provided to the guests.
performs other duties as assigned, requested or deemed necessary by management.
take responsibility in the absence of the executive team.

the qualities and key skills are:

minimum 2 years front office experience or 1 year on similar role;
previous experience as a night manager
thorough knowledge and use of hotel pms, preferably knowledge of hotel protelair.
previous experience in a five star property
customer service focus
ability to be self-directed and highly motivated.

additional abilities would be:

knowledge of 5* london market.
working with upselling technics.
team work

what do we offer?

additional holidays: up to 33 days' holiday per year with service increments*
birthday bonanza holiday: every team member gets an extra day’s holiday on their birthday!
fitness and well-being activities:

cycle to work scheme
access to middle eight gym: all team members can use the gym at our covent garden hotel *


new starter experience: to welcome you to the guardsman, you and your partner will be invited to an evening's stay, with dinner, bed and breakfast, to enjoy the unique and personable welcome that the guardsman offers its guests.
anniversary occasion: on your service anniversary, you will receive an invitation for you and your partner (and immediate family ie: children) to stay at either the guardsman or middle eight for dinner, bed and breakfast *
f&b discount: you are invited to share our amazing restaurants and bars, with up to 5 guest, and receive fantastic discounts off your food bill *
exclusive employee discounted room rates through preferred hotels.
new arrival: £100 gift voucher when a new child arrives!
financial wellbeing: through wagestream
health and mental wellbeing: health assured employee assistance programme
recommend a friend: up to £750 when you recommend a friend to join the team *

(* terms and conditions apply)

hours of work

reporting to the deputy general manager, your hours of work will be 12 hour shifts, 3 days on 4 days off, 4 days on 3 days off.

if you have any or all of the above qualities and are eligible to live and work in the uk, we would love to hear from you!

the guardsman hotel is owned and operated by shiva hotels group llp. shiva hotels strives towards running its business in a socially responsible way. we recognise that we have a responsibility to play a critical role in increasing awareness and taking what positive action we can to prevent modern slavery and human trafficking within our business operations.

in line with the requirements of the immigration, asylum and nationality act 2006 you will be asked to provide documented evidence of eligibility to live and work in the uk.

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