Team leader-homesense-bedford - united kingdom, bedford, bedfordshire

homesense is all about helping people to let their personality shine at home. we do that by bringing unique, high-quality pieces to stores throughout the country. like our stores, our work environment is ever-evolving - and always inspiring. because every day is a new opportunity to discover different.

job summary: to support in the day-to-day running of the store and the execution and delivery of kpis. to work alongside and lead associates, supporting and coaching them to achieve the required standards on a daily basis. to lead key activities within the store, ensuring adherence to best standard practice principles in the following areas: /cashiering, customer service and queue management/receiving, processing and flow/maintenance, merchandising, ibi and markdown management/duty manager responsibilities key areas of accountability: delivers results/lead and coach associates to execute all activities to the required standards /ensure that the processing room is set-up as per bsp and stock is 100% floor-ready before flowing /support the management of payroll and scheduling activities when required/promote 'choice and change' by prioritising new products on features/support the am in ensuring that shrinkage is controlled and kept to a minimum/support the am in ensuring sales floor / visual presentation standards are consistently delivered in-line with best standard practicedevelop our people/support the am in the recruitment, training and validation of associates /demonstrate and role modelown personal development/demonstrate and role model the leadership competencies and cultural factors/support the am with associate performance, development and absence management our culture/champion 'our store our home' and store fund/supportcompanycharitycampaigns/champion the off-price business model and educate the team in the effective delivery of the modelteam leader job description

2customer service/lead and support associates to deliver great service to our customers and deal with queries positively/ensure that the front-line is set-up / re-set as per best standard practice /manage queues efficiently and ensure idle time is used effectively/manage the service support associate to ensure merchandise is cleared regularly and re-processed promptly/lead the home delivery process (home delivery stores only)/ensure omni-channel processes are delivered in-line with best standard practice /coach associates to deliver and promote customer loyaltygeneral/uphold day-to-day health and safety standards /adhere to best standard practice and business compliance levels/carry out duty management / supervisory responsibilities as requiredkey performance measures: /customer service scores/customer loyalty results/sales targets/operational shrink compliance/damage compliance/markdown compliance/operational compliance /door to floor compliance/leadership competencies and cultural factors/our store our home/corporate social responsibilities

at homesense, a constantly changing, always welcoming environment is something that runs through each of our stores.

homesense is part of the tjx europe family. we consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

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