Customer service representative - united states, woonsocket
adecco staffing is searching for 3 – fully remote, customer servicerepresentatives!
in this position, you will work from home making outbound calls to prescriber offices to process prior authorization and drug benefit exception requests on behalf of medicaid as the client and in accordance with medicare part d cms regulations.
research and conduct outreach via phone to requesting providers to obtain additional information to process coverage requests and complete all necessary actions to close cases. responsible for research and correction of any issues found in the overall process. phone assistance is required to initiate and/or resolve coverage requests.
client requirements:
you are required to provide your own high-speed internet
minimal home broadband connectivity speed of 25 mb download and 3 mb upload speed. speed for home internet can be confirmed by going to www.speedtest.net. please provide internet provider and download and upload speeds.
must have sufficient/private work area that is used for business during their work hours
your current living accommodations are in a stable situation.
must take steps to ensure that work area is secure and protects property and confidential information from inadvertent or unauthorized access or theft including:
equipment and information are secure from inadvertent and/or unauthorized access or theft at all times
workspace is dedicated to client business during working hours and is not accessible by others who may be present in the household
telephone conversations cannot be overheard, and documents/computer screens cannot be viewed by others
when not working, the computer is shut off. for short departures from the work area, the workstation must be locked, or computer shut down.
experience required:
must have at least 2 years of call center experience
ability to read and understand pharmacy/medical terminology
strong computer skills and the ability to navigate in a windows based environment
