Third party claims handler - united kingdom, wilmslow, cheshire

this role is based in wilmslow - candidates must be able to commute

have you lots of experience dealing with defended claims? do you want to be part of a busy, lively team? as a third -party insurance claims handler with s&g you will provide a professional, technical, and efficient third-party claims handling service defending claims whilst providing the highest standards of quality and customer service. the role will involve the day to day efficient and effective handling of end to end third party claims with an overall objective of meeting our insurer principals requirements.

there will also be subrogated recovery claims to deal with and recovering our principals outlay from the responsible insurer. you will represent the company in both verbal and written interactions between clients, policy holders and suppliers. a large proportion of this contact is via telephone communication. you must also ensure that the claim file data is kept up to date and accurate through the claims management system.

there will be a comprehensive training plan covering the first three months of your role.

key accountabilities

to efficiently and accurately deal with claims on behalf of the companys insurer principal confidently representing the interface between the client and the company

to investigate the circumstances of the claim and assess all information to determine possible outcomes and cost assessment on each claim.

to liaise with external stakeholders to ascertain further information as part of defending the claim

to confidently liaise and negotiate where appropriate with the third parties and their representatives to minimise the claim risk and maximise the efficiency, mitigating the third-party claim.

to adhere to current processes and compliance requirements.

to liaise with customers, insurers, repairers, engineers and others as needed to maintain contact and resolve any issues arising.

identifying and resolving any potential fraud or repudiation.

handling subrogated recovery claims.

achieve monthly kpi targets as communicated by the team leader.

at all times to promote the corporate image of s&g and s&gs clients through the provision of the highest level of service quality

to liaise with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims procedure.

qualifications, knowledge & experience

essential

experience of defended third-party motor damage claims

detailed knowledge of liability and rta case law

strong knowledge of the recovery process

awareness of the triggers for early identifications of injury claims or large losses

good negotiation skills

confident telephone manner

ability to build great relationships

strong teamwork philosophy

attention to detail and accurate processing

excellent written skills

commitment

ability to work in a fast-paced environment

good time management skills

ms office skills

able to articulate and interpret information.

demonstrates empathy and patience

desirable

prior customer service experience useful

prior experience of defended 3rd party claims

awareness of liability resolution

resilient

good problem solver

gcse english language and maths or equivalent

please submit your cv if you are interested.

job types: full-time, permanent

salary: gbp23,000.00-gbp26,000.00 per year

covid-19 considerations:

we have a full covid policy in place

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