Project administrator - united kingdom, york, north yorkshire

project administrator

salary: £21,000 pa

permanent, full time

location: home based but will eventually move into new office which will be located in south yorkshire

role overview:

to support the successful delivery of the green homes project. providing project and administrative support within the green homes project and customer/client focus across including multiple site contracts. the role will work in conjunction with the other project coordinator to carry out administrative tasks on the in-house portal system and pas portal.

general duties/key responsibilities:

have a clear understanding of a day-to-day basis of the green homes project as well as tasks assigned to the project to ensure the smooth running of the project from an administration perspective.
undertake delegated work as directed by the operations director and project coordinator i.e. one-off projects/reporting.
supporting the 360-scheme process, including aiding the project to be in line with legislative and key process changes.
be part of and support the central point of communication for queries to the green home project and liaise with the operations director and project coordinator and all site staff (including sub-contractors) where appropriate.
support planning and processes to ensure project kpi’s are met.
following up and ensure resolution of customer complaints.
dealing with correspondence, complaints, and queries
providing date to aid the preparation of weekly/monthly reports.
liaising with staff, suppliers, and clients
adhering to procedures/office administrative systems
processing, updating, and issuing programmed works and uploading to relevant in-house and external databases.
producing quotes for green homes applications
supporting the project coordinator to create and produce project progress reports for senior management and clients.
focusing on customer engagement and service and ensuring the successful delivery of the project, assessed via customer feedback.

job description

liaising with field-based teams daily to ensure job allocation and completion.
responding, logging, and tracking of customer complaints and reaching successful outcome.
notification of signs offs on client database and provide completion packs.
monitoring and closing off all aspects of completions.
reviewing and issuing survey programmes including updating survey status and survey uploads
answering and directing customer calls
ordering ad hoc materials as project needs

person specification

skills and abilities

you will have excellent communication skills with a proven ability to influence others and able to convey technically challenging information through a variety of media including presentations, written reports, diagrams, and graphics.
you will have a proven ability to solve technical and non-technical problems with skills in resolving conflict and managing risk.
you will demonstrate a high level of commitment and flexibility and be eager to accept responsibility.
you will act with integrity and professionalism, gaining the trust of clients and colleagues.
you will have the ability to priorities work to deliver successful outcomes
a willingness to work flexibly to deliver projects to time and budget is essential.

qualifications

no formal qualifications are required for this role.

additional requirements:

flexible approach to work.
disclosure check

what we offer

competitive salary
employer contributed pension scheme
employee assistance programme with 24 hours telephone and online access
32 days annual leave (inc. statutory bank holidays and christmas and new year closure!)
generous sick leave
sureserve group academy programme that acknowledges the success of our trainees and apprentices
sureserve group legends scheme, with a reward for the ultimate legend!
employee engagement events to bring together colleagues and families e.g. everwarm family fun day, summer bbq, christmas night out!
work for plc company with option to join share save scheme.

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