Assistant manager - united states, waukesha

primary duties and responsibilities:

oversee receiving, maintenance, sanitation, and administrative functions of the back warehouse

manage staff/volunteers to ensure donations are unloaded quickly and efficiently and product is placed properly in the backroom prior to being priced and moved to the salesfloor.

engage and motivate all volunteers to ensure we are getting the most productivity out of them based off their abilities while working in the backroom.

communicate daily with the store manager, logistic coordinator and floor lead to ensure items are being moved to the salesfloor to support sales and future donations

ensure receiving area is clean and ready for next day’s donations.

assist with answering questions, clarifying policies, resolving disputes, and greeting donors in a warm and professional way.

demonstrate and train staff in outstanding service to customers, donors, volunteers, and others.

understand and communicate to all associates the key performance metrics for all restore operations and how they relate/contribute to positive customer experience and high-quality operations.

ensure all personnel understand and can effectively communicate the restore and the hfh mission to the public.

evaluate pricing to ensure appropriate turnover of the merchandise.

develop sufficient knowledge of merchandise and store procedures to serve as manager on duty (the primary “go-to” person for volunteers and customers).

cleanliness

ensure that all areas of the store, rest rooms and warehouse are clean and safe

supervise and facilitate that all associates are on board with overall store cleanliness.

 

employee assistance

understand every job position on the floor and have the ability to help out and cover absences.

address violations of policy including safety, job performance, or misconduct involving other leadership when required.

insert self at points of friction between staff and/or customers

volunteer assistance

guide and assist volunteers in their work, understanding that each is an individual with different capabilities

safety

keep an eye out for potential safety hazards and eliminate them or bring them to the attention of someone who can.

look out for the safety of other paid and volunteer staff.

manage store assets to ensure the safety of all and keep compliant with equipment and licensing or other required information

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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