Warranty specialist - united kingdom, havant, hampshire

warranty specialist

long term assignment

immediate start

37.5 hours per week monday to friday

£11.43 per hour

job responsibilities:

analysis of power units that are the subject of a claim, including detailed planning of the customer complaint handling analysis, the professional execution including possible tests on the test bench as well as the follow-up of these.

collaboration and liaison with key stakeholders in the global quality departments to help support the evaluation of the units with regard to the cause of failure, and the customer error description.

preparation of detailed analysis report for the further processing of complaints.

regular site visits to uk customers with a view to carrying our on-site troubleshooting for critical customer complaints.

supporting the customer complaint handling workshop area in the implementation of new analysis and testing methodologies and processes as appropriate.

participating in personal development and training to ensure you remain up to date regarding new products and new product innovations.

background and skills:

detailed experience of working within a similar position within customer service, production or a workshop, ideally supported by a relevant qualification or appropriate experience within mechanics or mechatronics

* strong communication

* be a team player

* working in an international environment

* and stakeholder / customer management skills

* enthusiasm to acquire knowledge about new technologies and products

* strong motivation, a passion for mechanics and problem-solving

* knowledge of hydraulics would be advantageous

* hands-on mentality

if you you have relevant current experience please forward your cv.

gi group holdings recruitment limited group of companies includes gi recruitment limited, draefern limited, gi group recruitment ltd, intoo (uk) limited, marks sattin (uk) limited, tack tmi uk limited and grafton professional staffing limited. we are committed to protecting the privacy of all of our candidates and clients. following some recent changes to data protection laws we have updated our privacy policy. to view a copy and to help you understand how we collect, use and process your personal data please visit the privacy page on our gi group uk website.

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