It - customer service representative - united states, wilmington (delaware)
adecco is assisting a local client in recruiting for current openings as it – customer service job in wilmington, nc. if you meet the qualifications listed below, please apply now!
monday – friday 8:00am to 5:00pm
$15.00 per hour
job summary:
provide first contact and incident resolution to customers with hardware, software, and desktop application software problems.
act as "traffic control" for work order tickets.
effectively escalates incidents to higher level support team.
document incidents status and solutions in the it service management software.
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duties:
create work order tickets and route appropriately for end-users’ problems related to but not limited to network and local printers, desktop and mobile hardware, standard and specialized application software, e-mail, internet, wifi and lan access.
work backlog work order que to bring up to date.
handle stock intake and processing.
order and configure mobile devices for end users.
support implementation of company procedures and policies
perform other duties of a similar nature or level.
knowledge needed:
identify issues for end user in a call center environment, including telephone calls, chats, electronically submitted incidents and on-site.
ability to work in a fast-paced call center with multiple priorities while handling end users’ requests.
customer service background in call center
previous “chat” experience
training and experience needed:
associates degree or equivalent work experience
effective verbal and written communication skills
strong analytical critical thinking skills
excellent customer service
adecco provides one of the most comprehensive benefits packages in the industry to contract workers. benefits are available to you as a contractor after one week of employment.
click on apply now to be considered for this – it customer service in wilmington, nc or any related opportunities with adecco.
