our client, a growing power generator sales and service organization, is seeking a logistics coordinator (scheduler / dispatcher) who will be responsible for effectively scheduling and dispatching our field service technicians to ensure effective and efficient use of our time and resources.
salary commensurate with experience – union job, 1st shift, great pay and benefits. position is to be located in shelton, ct – and is an on-site role.
essential duties and responsibilities:
the logistics coordinator (scheduler / dispatcher) will be responsible to coordinate administrative functions, including:
scheduling and dispatching field technicians to appropriate locations according to customer’s scheduled maintenance, customer requests and emergency service calls
manage the workload of assigned field technicians
receive incoming requests for services and assign for completion on a priority basis
develop service routes and maintain contact with field technicians throughout the day
collaborate with management to modify daily routes to accommodate the needs of customers
act as a communication liaison and answer incoming phone calls from field technicians
cultivate strong relationships with field technicians and customers to reduce the stress that comes with last minute schedule changes
monitor any sudden route changes and work with field technicians to establish new routes for timely services
prepare work orders, messages and information to and from field technicians
receive and respond to all client inquiries, requests and complaints
report any and all out-of-line conditions affecting customer satisfaction
monitor customer complaints to ensure that problems are resolved in a timely manner with the best solution possible
manage monthly maintenance workload to ensure completion, provide updates as needed
schedule and confirm all client site visits for non-service calls and maintenance visits
manage approved repair work to ensure client needs are met and maximize profitability
complete other assigned tasks/projects as defined by the management team
requirements:
minimum two years’ experience in dispatching or related field
strong planning, organization, analytical, and problem-solving skills with the ability to multi-task
ability to work in a fast-paced, virtual and dynamic environment
accuracy and attention to detail is a must
effective listening and communication skills
strong customer service skills
able to handle difficult customers with diplomacy and tact
ability to function both independently and in a team environment
must be detail oriented, conscientious and have a strong work ethic
self-motivation, strong work ethic and career-oriented
strong organizational and interpersonal skills.
excellent written and verbal communications skills
if you meet the above qualifications and would like to apply for this position, please click apply now and upload your most current resume or you may email your resume to our recruiter, barry tacktill at barry.tacktill@adeccona.com please be sure to include your contact number.
questions regarding this position can be addressed by emailing or calling 516-665-1331.thank you in advance for applying, however, only qualified candidates will be contacted.
the adecco group is a fortune global 500 company and the global leader in human resource solutions. our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. we offer employment opportunities at any stage in your professional career. for great opportunities near you, go to www..com today! equal opportunity employer/veterans/disabled. to read our candidate privacy information statement, which explains how we will use your information, please visit http://www..com/candidate-privacy/. the company will consider qualified applicants with arrest and conviction records.
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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United States, Shelton ,Connecticut
2022-09-21
2022-10-21
2092320
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