Workforce planning analyst - united kingdom, wilmslow, cheshire

job title: planning and mi analyst location: please note this role could be based across cardiff or wilmslow office locations let us tell you a bit about us our client a nimble and ambitious financial services specialist. backing people to go for it in life and business. they are a uk-based supporting our customers across a range of products and services. they thrive by saying "yes" to our customers. they respect the ingenuity of entrepreneurs and their startups; they give first-timers a leg-up onto the property ladder; they are open up the lending market to many; and thousands of customers chose them every week to buy their next car, van or motorbike. this is where you come in. our client is on a journey. a journey defined by a destination; to deliver on our purpose. feel like being part of a planning and mi team that are having a significant impact on the decision making across a growing bank? the role of planning and mi analyst is really important to us. you will be working with the operations teams to identify and forecast business requirements to make sure the group are providing their customers with the best service possible. this role will be based in our cardiff or wilmslow offices however, you will be able to work a blend of both home and office each week. you'll be made to feel part of your new team by your line manager, and colleagues through regular contact and virtual interaction. what would your day look like? work with stakeholders from the operations and contact centre teams to establish and develop ongoing workforce management and planning create forecasts for call volumes, team performances and campaigns to name a few areas so the business can make the necessary decisions, so the contact centre teams remain as effect and efficient as possible. create, produce and deliver regular mi for use by the management. what do we expect of you? experience in contact centre forecasting and planning using workforce planning platforms to develop forecasts. strong numerical and excel skills to develop, manipulate and present mi findings excellent stakeholder and presentation skills what can you expect of us? a friendly and flexible culture, the same as how we work with our customers. a growing organisation that means there's lots of opportunities to progress a drive for continuous improvement, which you will be empowered to get behind from day one. a communicative, accessible and approachable exco.and of course, you will be rewarded competitively, with a good range of core benefits and bonus potential. . still curious? join us and we'll make the same promises to you as a colleague, as we do to each of our customers. we're committed to building a working environment that values respect, diversity, and compassion. we welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. if you're interested but not sure if you meet all the criteria listed... have a chat with us. we are open to applications from varied backgrounds. we are is an equal opportunities employer. we do not accept speculative agency cvs. any cv received will be treated as a gift and not eligible for an agency fee. psl agencies should only send cvs if authorised to do so by hr. where a dbs check or cifas check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a dbs certificate or a cifas check will be submitted in the event of the individual being offered the position

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