Customer success manager -bournemouth - united kingdom, bournemouth, dorset

customer success manager

basic salary gbp25,000-gbp35,000, ote gbp43,000

portsmouth (hybrid working available)

we are looking for customer success manager's to join our portsmouth office. we are a friendly department that offers a structured career path and a team who celebrates success.

a little about the role, you will be;

building and maintaining client relationships by providing support and assistance throughout the contract lifetime

identifying further use cases to increase value and liaise regularly to develop strategies

contributing to revenue growth by upselling/uplifting client contracts

hosting online meetings with various stakeholders to review the progress of their desired outcomes

identifying, qualifying, and resolving customer issues including working with internal departments, (support/product) if required

negotiating contract renewals and expansion proposals

working towards weekly kpi's and monthly targets; both individually and as a team

a little about you:

sales/account management or customer success background

previous experience with interacting with director level individuals

intermediate to advanced microsoft office skills (word, excel, powerpoint and outlook) and experience in using crm systems

great communication, negotiating and problem solving skills

previously worked towards targets and kpi's

why lead forensics?

take some time out with our holiday policy; employees receive 25 days plus bank holidays

birthdays off! (it's the most important day of the year!)

give back to the wider community with 2 paid charity days, volunteer days, fundraisers, charity events

receive benefits such as; the employee assistance programme, sick pay, maternity/paternity pay, free on-site parking, free gym on-site

eligibility to join the company pension scheme - contributory

celebrate together with our; company socials, regatta, family fun day, subsidised ski trip, christmas parties

csmbo22

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