Service administrator - united kingdom, aylesbury, buckinghamshire

due to business growth, we are looking for a service administrator with strong organisational skills who is able to prioritise their own workload and wants to be part of our friendly team at our offices in aylesbury.

you would be joining a company that is highly regarded in its marketplace, has an inclusive ethos, strong team values and a leadership team that supports employee development.

focussed on our service customers you would provide quotations and process orders as well as supporting our field engineers and in house customer support team in day to day administration.

the right candidate will have the opportunity to make the role their own, develop it and contribute ideas as part of an active member of the department.

if you believe you are the right person to join our team send a covering letter stating why and include a copy of your cv. covering letters must be included within your cv document as these cannot be accepted separately.

role includes:

- production of service contract and one off service quotations

- follow up of quotes via email and phone

- generating repair quotations and organising parts for repairs

- sending service reports to customers post service

- support thetechnical service coordinator with scheduling activities for the field-based service team when required

- preparation of installation documentation

- answering service customer calls

- shipment of products to customer sites

- processing of service-related and accessory purchase orders

essential requirements:

- minimum gcse (or equivalent) in mathematics & english at grade c or above

- extensive experience of microsoft office to include word/excel

- experience working in a commercial office environment

- excellent written and verbal communication skills

desirable

- b2b customer service experience

- use of microsoft dynamics or other crm systems

personal attributes and values:

this role is primarily a customer & business support role so your values and attributes should reflect this. a positive attitude, strong team-working ethos and ability to fit into the company culture is essential.

benefits:

this is a supportive company that places great value on its employees and their development which attracts long term service and loyalty from its team. it operates with an inclusive ethos and strong company values recognising all employees' efforts and contributions to the business. you'll also get...

- free parking

- annual bonus based on company success

- pension scheme (5% employee, 4% company contribution)*

- private healthcare*

- free eye examinations*

- generous holiday entitlement

- employee perkbox benefit scheme

- group life insurance

- personal development programme including extensive internal and external training tailored to meet individual needs

*subject to successful probation period

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