Arrears & litigation manager - united kingdom, skipton, north yorkshire

are you a skilled arrears and litigation manager with experience in mortgage servicing looking to rise to a new challenge?

pepper advantage is one of the leading specialist loan servicing companies in the uk and we are currently looking for an arrears and litigation manager with proven experience in arrears and litigation processes and customer service, as well as the day-to-day management of a team of experienced mortgage administrators.

if you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

we are currently recruiting for an arrears and litigation manager to join our dynamic team in skipton, north yorkshire.

we are looking for highly motivated professionals with experience in managing residential mortgage and loan portfolios in a highly customer-focused environment within the financial services sector - particularly those that have entered the arrears or litigation stages.

your role will involve the day-to-day management of an experienced mortgage administration team, including queue performance, mandated decision making, complaint handling, and project work. we service end to end mortgages which flow through the complete mortgage life cycle.

we would like to hear from candidates with good experience of delivering exceptional people management who are highly organised, motivated, and able to work effectively and accurately.

as an arrears and litigation manager, your key responsibilities will include:

managing a team of arrears and litigation specialists delivering workout solutions to customers experiencing payment difficultydelivering positive customer outcomes and managing the credit risk associated with loan level decisionsoverseeing a compliant and robust litigation process through actively managing internal processes and third partiesensuring that slas are met and adhering to the agreed policies and proceduresestablish and maintain appropriate internal control safeguardsconsider tcf in all aspects of strategic planningdeveloping strategy for dealing with delinquent loans according to best practice techniques and changes to the regulatory environmentassessing loan workout options at account level and then entering into dialogue with the customer to discuss the options and determine the best outcomemonitoring loan workout performance, preparing mi, and analysing arrears reports/trend analysis and using this to refine/improve servicing strategyworking closely with property services team to obtain up to date drive-by/desktop valuations where appropriateassessing and actioning arrears referrals received from team members for decisions outside their mandateattending third party review meetings, including preparation of agendas and documenting actionskeeping up to date with government initiatives relating to arrears and litigation and recommending changes to strategyfacilitating the timely provision of accurate mi to stakeholdersmentoring and developing a direct team, managing work allocation, training, problem resolution, performance evaluation and the building of an effective team dynamicthis role would suit candidates with any of the following skills: arrears & litigation, loan administrator, account management, loan management, arrears management, litigation, mortgages, client support, mortgage administration, financial services, analysis.

benefitsprivate medical insurancesalary sacrifice pension matched up to 8%25 days holiday with length of serviceseason ticket loansdiscounts in local shopseap enhanced maternity and paternitywellbeing and volunteering dayseye carepayroll givingreward and recognition programrelaxed dress codediscounted rac vehicle breakdown and gym membershiplife assuranceessential skillswe're looking for a candidate who has prior exposure to operational loan management, who can consistently demonstrate outstanding team management capability, and has a rudimentary understanding of relevant regulation and associated legislative policy and the impact this has on the role, particularly as they relate to loan and mortgage products.

desirable skillsin addition, you must be:

self-reliant and motivativateddetail orientated, and able to use data effectivelyable to effectively delegate, and work to tight deadlinesable to analyse problems, think creatively, take ownership of your responsibilities, and make effective decisions in the appropriate timescalesable to form productive relationships at all levelsable to demonstrate strong english verbal and written communication skillsan enthusiastic and positive leader recognised by your colleagues as a valued and effective team playerabout companywe currently operate in nine jurisdictions across the uk, europe and asia pacific, and have over us$50 billion in assets under management. we employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients and expanding our remit all over the world.

working across commercial and residential real estate, personal and sme loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on.

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